Connecting Your Entire Hospitality Workforce
Ensure better experiences, faster customer service, quality, and streamlined shift changes
Most of your team members spend most of their workday away from a desk — these are the non-desk champions that are the lifeblood of your restaurant, hotel, food and drink service, or any other hospitality business. Whether they’re serving customers, greeting guests, or making sure things are running smoothly behind the scenes, these deskless workers haven’t traditionally had the same easy access to communication delivered to your employees who work at a desk.
That’s all changed with Red e App, the only platform courageously committed to connecting the hospitality non-desk workforce to drive success for your entire hospitality organization.
Keep your deskless hospitality team members and their managers seamlessly connected and always up to date with everything they need to know, when they need to know it, right from their mobile devices.
Provide better guest experiences, thanks to well-informed employees
Well-informed employees are better equipped to serve your guests, customers, vendors, and partners. With Red e App, you can use group notifications to efficiently let your non-desk employees and their managers know about special events, activities, and important changes to everyday operations.
Read how Seminole Gaming and Hard Rock International used Red e App to crack the code on frontline employee engagement and streamline daily communication.
Expedite customer service requests
With direct, one-on-one digital communication, you empower every employee to reach out to managers and other departments to more quickly meet requests from guests, customers, vendors, and coworkers.
Because Red e App removes the hassles, wasted time, and confusion of swapping phone numbers, team members who have questions can quickly and efficiently reach subject matter experts across your company. The end result: a new and faster level of customer service.
Streamline shift exchanges and schedules
Enable deskless champions and their managers to post open shifts for exchange in Red e App. Managers save time. They no longer need to make phone calls, post non-targeted emails (and suffer the headaches of “Reply All” responses), or walk the entire building to fill shifts. In short, you ensure every shift will be fully staffed, quickly and efficiently, every time.
For employees, it means a stronger work-life balance with more efficient and connected scheduling flexibility.