How Communities Changed Their Communication Game
Harrison County Hospital found themselves facing a common challenge in healthcare: information overload. Important communications were getting lost in the noise, staff were overwhelmed by notifications, and critical updates weren’t being differentiated from routine messages.
Then they discovered RedeApp Communities.
The Impact at a Glance
- 95% read rate for broadcast messages (well above industry average)
- 94% read rate for team communications
- 98% read rate for direct messages
The Communities Difference
Harrison County Hospital has embraced Communities as their central hub for department-specific information, creating an extensive network of purpose-built spaces that organize their communications by relevance.
“I think the Communities tab helped our read rates, because now we don’t send out things as a network or broadcast unless they’re pretty important. We’ve switched to those being the more urgent things, and the Communities being for the rest of that kind of stuff.” – Sarah Dougherty, Hospital Administration, Harrison County Hospital
By reserving broadcast messages for truly important announcements, Harrison County has created a communication hierarchy that staff respect and engage with. When a broadcast message arrives, employees know it matters—resulting in their impressive 95% read rate.
Building a Communication Culture
The hospital has seen Communities become naturally integrated into their workflows:
- New employees learn about Communities during orientation
- Staff are now using RedeApp’s file-sharing capabilities for resources
- Teams are effectively using group messaging for department coordination
Rather than forcing adoption, Harrison County Hospital has created an environment where new hires embrace RedeApp from day one and existing staff discover its value organically.
A Model of Success
Harrison County Hospital represents one of RedeApp’s most successful implementations of Communities, demonstrating how targeted, relevant communication spaces can transform organizational engagement.
By creating appropriate channels for different types of communication—from critical announcements to routine updates—they’ve built a system where employees know where to find the information they need and recognize which messages require immediate attention.
The result? A more informed, engaged workforce delivering better patient care.
Want to achieve similar results at your organization? Contact us to learn how Communities can transform your communication culture too.