Last Updated on February 3, 2017
- What information we collect and why we collect it
- How we use the information we collect
- What choices you have as a user of Red e App Services
1. Acknowledgement & Acceptance of Terms
2. Information We Collect and Receive
a. Information You Provide. We collect information you provide directly to us, such as account information, including, your name, company or organization name and email address. We use this information to provide Red e App Services, respond to your support requests, and to contact you and your organization regarding account activities or other communications relevant to Red e App Services. Unless your organization has entered into a Business Associate Agreement with Red e App, you agree not to upload and/or collaborate any Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability of 1996 Act as amended (“HIPAA”), as Red e App disclaims all liability for such PHI.
b. Indirect or Passive Information Collected. When you access or use Red e App Services, we may indirectly or passively collect information about you, including:
i. Log Data. We collect usage data about you whenever you interact with Red e App Services. Red e App collects this data to better understand how users interact with Red e App Services which allow us to improve and expand on product development and our communication strategies. This data collection is limited to your interaction with Red e App, and does not include any other interactions on your mobile device. Additionally, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
ii. Device Information. We collect data from the device users use to access Red e App Services such as the device or browser type and the date and time of access, for the sole purpose of improving the user experience of Red e App Services.
iii. Information Obtained by Tracking Technologies or Cookies. We may use various technologies to collect information, which may include saving cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us improve Red e App Services, customize your experience and preferences, and understand which areas and features of Red e App Services are most popular and account activity.
3. How We Use Your Information
Generally, we use the information we collect from you in connection with providing Red e App Services to you. For example, below are specific ways we use this information:
- Provide access to Red e App Services;
- Maintain, support, operate, personalize and improve Red e App Services;
- Investigate foul play and prevent fraud or abuse;
- Communicate with users and their organization regarding the services, features, etc.;
- Provide users with technical updates and downloads, security alerts and support and administrative messages; and
- Customer support and feedback.
4. Your Choices
When you use Red e App Services, you have control over a number of things with respect to your own privacy. Red e App network administrators will have additional choices that impact the privacy of users that may not be accessible to all users, because Red e App provides network administrators with the maximum ability to control the users from their organization.
a. Choices for Users. As an end user, you may:
i. Update or correct you account information and other settings at any time by visiting the account settings tab within Red e App Services; and
ii. Determine which browser or mobile device you use to access Red e App Services, which gives you the ability to control cookies or other types of local data storage on your computer or mobile phone, as well as how and what type of data is shared with us.
b. Choices for Organizations & Administrators.
i. Network administrators have the ability to manage and change most of the settings on behalf of the user’s organization. Administrators can also deactivate user accounts for their organization. Only an authorized representative of an organization may deactivate or delete networks, groups or accounts.
ii. Network administrators can export message content from users that are in their network. Message history for direct messages between users is not included in this.
5. Sharing and Disclosure of Information
Red e App will not disclose any personal information a user provides with anyone except to provide users with access to Red e App Services, or when Red e App obtains the users’ explicit permission to disclose specific information. If you are using Red e App in your workplace or on an organization issued device, your organization will likely have its own policies in place regarding your communications and use of Red e App. In addition to reviewing our policies, you should also check with your organization or network administrator to see what policies they have in place. Red e App may disclose your information under the following circumstances:
a. Your Organization & Network Administrators. If the email address under which you have registered your account belongs to or is controlled by an organization we may disclose that email address, information associated with that email address and or account, and associated network names to that organization in order to assist your organization with its associated network accounts and user activity.
b. Service Providers. We may employ third party companies or contractors to administer and or provide aspects of Red e App Services for us or on our behalf. These third parties may have access to personal identifying information, you have provided, only to perform these tasks on our behalf and are required not to disclose or use such information for any other purpose.
c. Aggregated Non-Identifiable Information. Red e App may collect and analyze information that does not personally identify a user pertaining to the performance of Red e App Services, which we may aggregate the findings of such data and compile into meaningful statistics or trends to improve Red e App Services.
d. Compliance with Laws and Law Enforcement. Red e App may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe reasonably necessary or appropriate to respond to claims and legal process, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, unauthorized or harmful.
We follow generally accepted security measures standards to protect information that is submitted to us, both during transmission and once we receive it, which includes encrypted storage practices, firewalls and user password protection. The security of user information extends to internal reviews of our information collection, processing, and storage processes. Each of our employees are aware of our security policies, and your information is only available to those employees who need it to perform their jobs.
To learn more about our security practices and policies, please see our Security Policy.
7. International Transfer
Red E App Services are not directed to children under 13, as such; we do not knowingly collect personally identifiable information from children under 13. If we learn that any user of Red e App Services is indeed under the age of 13, we will take appropriate steps to remove that user’s information from our databases and restrict that individual’s access.
10. Questions or Comments?
Red e App, Inc.
216 S. Shelby Street
Louisville, KY 40202