Support, the way you want it

The right support for your needs and your plan

Along with a tiered approach to pricing and features, Red e App offers a tiered model for support and services. What’s important to know is that you always get expert, dedicated, and accessible support. Whether you enjoy our self-service model and need only email support, or we partner with you to design, implement, and maintain a complex, enterprise-scale project, we’re here for you.

SaaS onboarding experts help you manage a successful launch

You’ve never done this before, but we have. Getting every employee to download Red e App might sound like a logistical nightmare. That’s why we offer onboarding teams to create a customized, detailed launch plan, and provide virtual and in-person assistance for your employees and managers.

Dedicated user and admin support, around the clock

Problems and questions arise naturally with the use of new software. Our support team is available to assist your employees via phone, email, or in the app; this removes the support burden from your in-house IT team. We also provide ongoing coaching for communication leaders and managers, helping them lead and communicate more effectively.

Whether you need hand-holding every step of the way, or you'd prefer to roll up your sleeves and dive right in, our tiered support plans offer something for everyone.