Pillar 04 · Shelbe AI

An AI assistant grounded in your organization's communication and documents — not someone else's internet scrape.

Most "AI" in workforce apps is a ChatGPT wrapper against your FAQ doc. Shelbe is different: tenant-isolated, grounded in your organization's real communication history, cites every answer, and runs on Claude via AWS Bedrock. Trustworthy by design.

Grounded in your data Tenant-isolated Cites every answer
Shelbe
Claude · AWS Bedrock
DR
Med cart audit moved to 7am Saturday.
MC
Updated visiting hours.
Communities
Messages
App Hub
Profile
Role-based access
Per-post comment control
Persistent history
What it is
An AI assistant that answers questions using your organization's actual communication history.
Who it's for
Every user in the app — frontline workers looking for answers, supervisors drafting messages, leaders spotting trends.
What makes it different
Grounded in your organization's data. Tenant-isolated. Cites every answer. Your data never trains any model.
What Shelbe does

What Shelbe actually does — and doesn't.

Shelbe AI is a Pro feature — included with every Pro tenant

Grounded answers with citations

Every answer points back to the source — a policy doc, a broadcast, a community post. No hallucinations, no "trust me." Click through to verify anything Shelbe says.

Tenant isolation

Your organization's data stays inside your tenant. Shelbe can't see other customers' data, and other customers can't see yours. Ever.

No model training on your data

Your organization's data is never used to train any AI model — ours, Anthropic's, or anyone's. Queries and retrievals stay within your tenant.

Natural-language search across history

Ask questions the way you'd ask a colleague. Shelbe searches your organization's messages, broadcasts, and community posts — hybrid semantic + keyword search, not strict matching.

Shelbe in Communities

Ask Shelbe inside any community you have access to — get answers scoped to that community's history, members, and context.

Shelbe in Broadcasts

Draft a broadcast with Shelbe's help — tone suggestions, audience-appropriate language, and reference checks against past broadcasts on the same topic.

The marquee capability

Every answer comes with the receipt. Because hallucinations can't be your HR problem.

The single biggest reason organizations hesitate on AI for workforce communication is liability. What happens when the AI confidently tells a CNA the wrong overtime policy? When it invents a broadcast that was never sent? When a supervisor acts on bad information because "the AI said so"? Shelbe's answer: don't trust us — trust the source. Every Shelbe answer comes with citations — a policy doc, a broadcast, a community post, a specific message — all linked back to the original. If the source isn't there, Shelbe says so. No plausible-sounding fabrication.

  • Citations link to the exact source — a broadcast with date and sender, a policy doc, a community post, a specific message thread
  • If the data isn't there, Shelbe tells you — instead of guessing. "I can't find that in your data" beats a confident wrong answer every time
  • Retrieval-first, generation-second — Shelbe retrieves from your data first, then uses Claude to synthesize the answer. Grounded, not generated from thin air
  • Deterministic settings — temperature tuned for consistency, so asking the same question twice produces the same answer
See it in a 20-minute demo
Shelbe
Signed in as Maria T. · CNA · Louisville
When do I need to submit my HIPAA re-certification this year?
HIPAA re-certification is due annually by June 30. For your location (Louisville), training modules open May 1 and take approximately 45 minutes to complete. You'll find them in your App Hub under Training.
Sources · 3
Annual Compliance Policy 2026
Policy doc · Louisville region · updated Mar 14
Broadcast · HIPAA training reminder
From Dana Reyes · Apr 10 · read by 412 of 487
App Hub · Training module
HIPAA 2026 · 45 min · opens May 1
How it works

From question to cited answer in the time it takes to type it.

Step 01

Ask your question

Natural language. No special syntax. Ask it like you'd ask a coworker — in Communities, in Messages, in the dedicated Shelbe tab, anywhere you need an answer.

Step 02

Shelbe retrieves from your data

Hybrid semantic + keyword search across your organization's communication history — scoped to what your role is permitted to see. Never the public internet. Never another customer's data.

Step 03

Answer with citations

Claude synthesizes the retrieved sources into a clear answer — and every source is cited. Click any citation to verify the claim. If Shelbe can't find it in your data, Shelbe says so.

Customer Story · Pro Customer
Shelbe became our most-used internal tool inside two weeks. Charge nurses save 30 minutes a shift not having to dig through old broadcasts to find the latest policy.
VP, Workforce Operations
VP, Workforce Operations
Pro Customer · Healthcare
Compared to other AI options

Why organizations pick Shelbe over generic AI, FAQ bots, or DIY.

Capability
RedeApp
ChatGPT / Copilot
FAQ bots
In-house RAG
Grounded in your actual communication history
FAQ only
If you build it
Citations with every answer
Inconsistent
Links only
If you build it
Tenant isolation, no cross-customer leakage
Varies
Your data never trains any model
Enterprise tier
Varies
Role-scoped access to answers
If you build it
HIPAA-ready, SOC 2 Type II
Enterprise tier
Varies
DIY-dependent

Ready to meet your frontline where they are?

Whether you're starting with RedeApp Go or scaling on Pro, we'd love to show you what a real mobile workforce platform looks like.