Providing Employees with a Knowledge Base they can access from their Fingertips

Whether your employees are in the field, on the production floor, walking the halls of a hospital, or sitting at home, they frequently need access to work-related documents. Contacting HR or a manager with each resource request is a time drain and frustration for everyone. With Red e App, you can build a library of essential job-related resources so that your employees can access these documents, links, and other content at any time, anywhere.

Need ideas on what to store in your Resources section in Red e App?

Here are a few examples from our current customers:

  • Employee Handbook
  • HR Policies (especially if new or recently updated)
  • Link to Payroll System Login
  • Contact List
  • Facility Information 
  • Internal & External Job Postings
  • Cafeteria Menus
  • Protocols (Operational, Safety, HR, etc.)
  • Benefits Information
  • Compliance Documents
  • Time Off Policy
  • Employee Discount Information
  • Uniform Guidelines
  • Schedules
  • Training Videos 
  • Equipment User Guides 
  • Emergency Preparedness 
  • Links to commonly accessed websites (often role-specific, i.e. for Nurses, a link to Drug Interactions website)

What’s the best way to utilize your Red e App Resources section? Ask your employees what they want!

It’s easy to make assumptions for your field-based workforce, but the corporate staff has a radically different set of needs from hourly employees. Ask the question: “What files would you most like to access inside of Red e App?” You may be surprised at the feedback you receive. By listening to your employees and providing them with helpful information, your Red e App network will grow, and employees will feel more connected.

When choosing the files you post, it’s also important to consider formatting. The vast majority of Red e App users access files only on a mobile device. If you truly want your files to be useful for employees, you need to help facilitate a mobile-friendly experience.

Here are a few of our best tips in making your files mobile-friendly:

  • Save each file as a PDF before uploading. This ensures that any specialized fonts will display correctly and formatting will remain intact.
  • Use larger font sizes; avoid font sizes below 14 when possible.
  • Avoid landscape formatting, as portrait files are much more natural to read on a mobile device.
  • Remember that each page will display as a single page – not a ‘spread’. Reformat your documents if necessary to remove text or images that are spread across multiple pages.
  • Be mindful of file size. While there is no file size restriction in Red e App, your employees will thank you, as smaller files download faster and require less data usage. We recommend keeping files under 500KB as often as possible.
  • Break long documents up into smaller pieces using folders. It can be difficult enough to navigate an 80+ page document when it’s printed, but a mobile device adds an entirely new level of complexity. Breaking down a larger document into several smaller documents helps your employees easily locate information and reduces file download times.

Making your files section relevant, useful, and engaging is a key element to ensuring your company’s Red e App network is a success.

Want help to rethink your Red e App Resources? Contact your Customer Success Manager today for more tips!

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Technology enables real change

Red e App isn’t here just to sell software to put a Band-Aid on your communication problems — we’re out to change the world for non-desk workers. We’ve spent years in the trenches with companies of all sizes and all levels of complexity, and we’d love to help you consider how to make real change in your organization.