Agentic · Shelbe
Shelbe is RedeApp's sovereign agentic AI co-pilot. Trained exclusively on your organization's documents (not the open internet). Permission-gated retrieval. Citation on every answer. Multilingual. Maker-checker on consequential actions. Built for the frontline worker holding a phone in a noisy environment, not a knowledge worker at a desk.
Shelbe is the first responder for the information desert at the frontline. Where a knowledge worker can ask a colleague, search a wiki, or open a help-desk ticket, the frontline worker has historically had no such option. Shelbe is the option.
What makes Shelbe different
Shelbe is not OpenAI's GPT wrapped in a chat UI. Every architectural choice below is purpose-built for the frontline context.
Shelbe is grounded exclusively in customer-provided documents — SOPs, policy manuals, training materials, regulatory documentation. The model never references the open internet. Every answer carries a citation to the source document.
Workers can only retrieve from content they're authorized to see. A registered nurse can ask about medication policy; a housekeeper cannot. Permission boundaries are enforced at retrieval time, not just at display.
Shelbe handles 24+ languages natively. Frontline workforces are multilingual; the AI must be too. Translation is round-trip with the source-language citation preserved.
When Shelbe is asked to do something consequential — change a schedule, request time off, file a safety incident — the action enters Agent Hub orchestration with human-in-the-loop approval. AI proposes; named humans dispose.
Input · Why the data model is the moat
Shelbe runs Anthropic Claude via AWS Bedrock with customer-managed KMS keys. Customer documents are vectorized into per-customer private stores. Retrieval is permission-aware, cited, and audited via Scout. Maker-checker workflow orchestration is delegated to Agent Hub. No customer data is used for model training; no cross-customer leakage; full audit trail.
Next step
Shelbe answers questions and proposes actions. Agent Hub takes those actions to completion — across Workday, ServiceNow, SAP, and your other systems of record.
