For the CISO
The deskless workforce uses unmanaged devices, personal email, and shadow IT messaging because nothing your IAM team built reaches them. RedeApp delivers governed agentic AI to that surface without compromising identity, sovereignty, or audit. SOC 2 Type II, HIPAA, EU AI Act-ready.
The median enterprise data breach cost $10.22M in 2024 (IBM, Cost of a Data Breach Report). Frontline shadow-IT messaging — WhatsApp, GroupMe, personal text threads — is the breach surface every CISO knows about and most can't replace. RedeApp is the SOC 2 Type II frontline platform that closes it.
The four security questions
RedeApp's enterprise security architecture is purpose-built for the frontline reality your traditional IAM team has never had to model. Here's how the controls map to standard enterprise security frameworks.
Shelbe AI is trained exclusively on customer documents — never the open internet. Permission-gated retrieval. Citation on every answer. Customer-private vector stores. Anthropic Claude via AWS Bedrock, customer-managed KMS keys. EU AI Act readiness →
SSO via SAML 2.0 (Google Workspace, Microsoft Azure AD, Okta). MFA enforced. Just-in-time provisioning. SCIM 2.0 user lifecycle. RedeKey for frontline identity reconciliation (badge numbers, clock-in IDs, contractor records). Identity architecture →
Maker-checker workflows on every high-impact agent action. Human-in-the-loop approval gates for terminations, payroll changes, role transitions. Full audit trail via Scout. AI decisions logged with policy references. Agent Hub governance →
SOC 2 Type II audit annually. HIPAA Business Associate Agreement available. GDPR + EU-US DPF compliant. CCPA compliant. Public sub-processor list with 30-day change notification. Sub-processors →
Input · Why the data model is the moat
Every frontline-heavy enterprise has a parallel communication network running on personal devices. It works — until it doesn't. PHI accidentally posted in a shift group chat. A union organizer recording manager messages. A terminated employee retaining group access for months. The cost isn't theoretical — it's $10.22M median per incident.
RedeApp replaces the shadow IT layer with a governed, audited, sovereign equivalent that frontline workers actually adopt. 96.5% adoption at Trilogy is not a marketing number — it's the breach surface that no longer exists.
The certification stack
SOC 2 Type II — annual audit. Type II means operational effectiveness over 12 months, not point-in-time controls.
HIPAA — BAA available. Customer-encrypted PHI. Audit trail compliant with §164.312.
EU AI Act — Article 9 compliance for high-risk AI systems. Pre-deployment conformity assessment available.
GDPR + EU-US Data Privacy Framework — active certification. EU resident data residency options.
CCPA — California Consumer Privacy Act compliant. Customer-driven deletion APIs.
Shelbe uses retrieval-augmented generation grounded in your verified Document Hub. Your proprietary knowledge never trains a public model. Zero hallucination, zero leakage.
Automated redaction and least-privilege provisioning ensure sensitive identifiers never surface in prompts or to unauthorized users.
Customer-private grounding with citation and permission-gating is the minimum viable substrate for AI in regulated frontline industries. EU AI Act, HIPAA, sectoral frameworks — all assume the architecture Shelbe ships with by default.
Shelbe reaches Workday, ADP, ServiceNow, SAP, EH&S, training, and recognition through MCP — collapsing the integration plane into a single conversational interface over the systems your enterprise already runs on.
Maker-checker controls on every high-impact agent action. Autonomous agents propose; humans approve. The same governance applies to how Shelbe learns — every feedback signal that shapes the model is reviewable, attributable, and within your team's control.
Next step
We've briefed CISOs in healthcare, hospitality, and industrial in the last 30 days. Typical agenda: SOC 2 walkthrough, sovereign AI architecture review, IAM integration spec, sub-processor discussion. We bring the audit-ready answers.