Integration · Salesforce
Salesforce is the system of record for customer relationships, marketing automation, and corporate-advocate workflows. RedeApp extends Salesforce's reach to the deskless workforce — corporate advocates initiate communications inside Salesforce; messages arrive as secure push notifications inside RedeApp on the worker's phone.
Salesforce is the system of record. RedeApp is the layer that turns Salesforce's data and decisions into mobile-first, governed, agentic action for the deskless worker. The integration is not a custom build; it is a productized integration with documented architecture and a predictable deployment shape.
The integration architecture
RedeApp's Salesforce integration is documented at a level enterprise IT architects can review.
Corporate advocates initiate and track communications directly from Salesforce; messages are delivered as secure push notifications within the RedeApp application. Frontline response data flows back into Salesforce for engagement attribution.
RedeApp's developer portal (developer.redeapp.com) provides the API surface for Salesforce integrations. Standard REST and webhook patterns; OAuth 2.0 authentication; JWT-based token exchange. The same API surface that powers other enterprise integrations.
SAML 2.0 SSO with any standards-compliant IdP, including Salesforce Identity. Identity reconciliation via RedeKey for frontline-specific identifiers (badge, clock-in, contractor records) that Salesforce doesn't model natively.
Corporate-advocate-to-frontline messaging. Marketing campaign delivery to deskless workforces. Customer-service-team coordination with frontline operations. Sales-team-to-field-service alignment.
Input · Why the data model is the moat
A typical Salesforce + RedeApp deployment follows the standard Discovery → Pilot → Scale methodology. Discovery phase maps the Salesforce object model and corporate-advocate workflow to the RedeApp identity and surface model. Pilot phase validates the integration with a single corporate-advocate team. Scale phase rolls out across the enterprise. Time to first production user is typically 12-16 weeks from contract.
Next step
Our team works with enterprise IT and corporate-advocate teams on Salesforce integration walkthroughs every week. We bring the reference architecture; you bring your specific Salesforce configuration.
