Talk to Leadership

Trilogy Health Services

How they used RedeApp to reach the frontline.

Healthcare · Senior Living · 19,535 employees · 155 campuses across 5 states. Operating as a Senior Housing Operating Portfolio under American Healthcare REIT. Trilogy's deployment is the canonical reference for healthcare and senior-living applications of the Frontline Operating System.

See the methodology Read the thesis →

Randy Bufford, Founder & former Chairman: 'It's the first system our caregivers chose to use. They didn't get told. They got given something that made the job easier.'

The outcomes

What we measured.

Outcomes captured via RedeApp deployment telemetry, pulled April 2026. Trilogy operates as a Senior Housing Operating Portfolio under American Healthcare REIT — frontline communication efficiency directly influences portfolio net operating income and associated real-estate asset valuations.

  • 96.5% network-wide adoption

    Sustained adoption across 19,535 authorized users on 155 campuses spanning 5 states. 88.3% Monthly Active Users. 66.4% 30-day read rate.

  • 2.39M monthly notifications · 13.7M all-time messages

    Trilogy's network generates 2.39M push notifications and 13.7M cumulative platform messages. The communication system of record at scale.

  • 15% reduction in frontline turnover

    Replacement-cost savings at scale: at 19,500+ employees, even single-digit-percent turnover reductions add millions in annualized retention savings.

  • Tiered campus performance management

    Trilogy segments its 155 campuses into performance tiers using platform engagement as a margin-health signal: High-Performing (53 campuses · 71.5% read rate), Healthy (66 · 58.7%), Coaching Required (19 · 43.1%), Critical Intervention (17 · 22.8%). Communication frequency correlates directly with margin health.

Input · Why the data model is the moat

Identity that holds when everything else moves.

Trilogy Health Services followed RedeApp's standard Discovery → Pilot → Scale methodology, customized for their Healthcare sector. Discovery phase mapped the existing identity and communication landscape. Pilot phase validated the integration architecture in a single business unit. Scale phase rolled out across all properties/campuses/sites in waves of 8-16 weeks.

Next step

Solve digital abandonment. Deploy the Frontline OS.

Want to understand exactly how we calculate Trilogy Health Services's outcome metrics? The methodology page shows the math.

Talk to leadership