Agentic · Workflows in production
Not five demos. Not five roadmap commitments. Five named agentic workflows running at named customers today, with documented system integrations and verified outcomes.
This page is the answer to one of the most common questions in enterprise agentic AI conversations: 'show me a workflow that works.' We show five.
Operational workflows
Each workflow below runs at named customers with documented system integration and outcome telemetry.
Worker requests swap on phone. Shelbe checks availability, compliance, policy. Agent Hub posts to open shift board, notifies eligible workers, routes acceptance back to schedule of record (Workday, UKG, or ADP). Manager intervenes by exception only. In production at: Hard Rock International, Trilogy Health Services.
Worker reports issue with photo and voice. Shelbe categorizes, prioritizes, routes. Agent Hub opens work order in source system (ServiceNow, Maximo, IBM Watson IoT). Status flows back to requester. In production at: East and Westbrook Construction, Louisville Paving and Construction.
Line worker requests supply. Shelbe checks par level, supplier preferences, budget. Agent Hub places order through ERP procurement workflow (SAP, Oracle, NetSuite). Receiving auto-acknowledges via QR. In production at: Hard Rock International.
New hire receives pre-day-one app access. RedeKey reconciles identity across HCM, badge, clock-in. Shelbe answers pre-arrival questions. Day-one productivity moves from week-3 to day-3. In production at: Trilogy Health Services, Legend Senior Living.
Knowledge workflows
Knowledge retrieval and policy adherence — the workflows where Shelbe's grounding matters most.
Worker asks a question — about a procedure, a policy, a regulation, a customer-specific protocol. Shelbe answers from grounded customer documents, cited. Worker proceeds with the work. The 4 PM phone call to a supervisor for a policy clarification ends. In production at all RedeApp enterprise customers.
Compliance-required policy updates flow to workers. Read accountability tracks who saw what, when. Signed acknowledgments capture explicit consent where regulation requires it. Scout maintains the audit trail. In production at all healthcare and regulated-industry RedeApp customers.
Agent Hub supports custom workflow definitions via per-customer configuration. Most customers add 2-3 industry-specific workflows in the first 12 months post-deployment. Custom workflow development is included in standard professional services. See the methodology →
Additional workflows under active development: incident reporting with regulatory routing, expense reporting at the line, certification and credentialing tracking, safety observation with predictive analytics, customer-experience capture at point of service.
Input · Why the data model is the moat
Every workflow follows the same architectural pattern: Shelbe extracts the intent and structured data from a conversation, Agent Hub routes to the system of record and applies maker-checker governance, the source system commits the action and returns status. Scout audits the whole chain. The pattern scales: any new workflow follows the same model. See Agent Hub architecture →
Next step
Each workflow above is in production at a named customer. The customer case study pages document the deployment.
