Last Updated: September 11, 2026
Welcome to RedeApp. Please read the following Terms of Service (these “Terms”) carefully as they form a contract between you and Red e App, Inc. d/b/a RedeApp (“RedeApp”, “we”, “us”, “our”) that governs your access and use of the RedeApp mobile application (the “App”), the RedeApp website (https://redeapp.com) (the “Site”), Shelbe AI (“Shelbe AI”) and other associated services and or products referred to collectively as (“RedeApp Services” or the “Services”). These Terms are a binding agreement between RedeApp, and the business, organization, or other legal entity that obtains or uses the Services (the “Customer”). They also govern each individual whom Customer authorizes to access or use the Services (“Authorized User”). “You” means Customer and, where the context requires, an Authorized User. Capitalized terms not defined herein will have the meanings set forth in Section 24 (Definitions).
These Terms contain an Arbitration clause.
Customer accepts these Terms by executing or accepting an Order Form that references them, creating an organizational account, clicking to accept them, or accessing or using the Services. Each Authorized User accepts the provisions applicable to Authorized Users by accessing or using the Services. If you do not agree, do not access or use the Services. The Services are offered for business and organizational use, not for personal, family, or household purposes. Customer is responsible for its Authorized Users and for their compliance with the Agreement.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity. If you do not have such authority, or if you do not agree with these Terms, you may not use RedeApp Services. You acknowledge that these Terms are a contract between you and RedeApp, even though it is electronic and is not physically signed by you and RedeApp, and it governs your use of RedeApp Services.
The Services are intended for use by businesses, organizations, and their Authorized Users, and are not directed to children under thirteen (13). Accounts are provisioned by Customers for members of their workforce, and Customer is responsible for determining which individuals are eligible to receive accounts and for obtaining any consents required under applicable law with respect to minor Authorized Users. RedeApp does not verify the age of any Authorized User. If RedeApp becomes aware that it has collected personal information from a child under thirteen (13) other than as directed by a Customer, RedeApp will delete that information and restrict the account.
If you and RedeApp have executed a written “Statement of Work” or “Master Service Agreement” which sets forth terms and conditions relating to your use of RedeApp Services, then the terms of those agreements will also govern your use. If there is a direct conflict between these Terms and the aforementioned agreements the following order of precedence applies, in each case only to the extent of the conflict: with respect to the processing of personal data, the Data Processing Addendum controls; with respect to Protected Health Information, the Business Associate Agreement controls; and with respect to all other terms, an executed Master Service Agreement controls over a Statement of Work, and both control over these Terms. No executed agreement may reduce the protections these Terms extend to Authorized Users; where an executed agreement provides additional protections or remedies, it controls to the extent of the addition.
RedeApp’s Privacy Policy is incorporated into these Terms by reference and describes RedeApp’s processing of personal data in contexts where RedeApp determines the purposes and means of processing. The Data Processing Addendum governs RedeApp’s processing of personal data on Customer’s behalf. Security documentation describes current controls but does not create a warranty or expand RedeApp’s obligations unless expressly incorporated into an Order Form or signed agreement.
Visiting the Site, using the App, and or sending emails to RedeApp constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site or App, satisfy any legal requirement that such communications be in writing.
RedeApp services include, but are not limited to, related systems and technologies, as well as the Site, the App, data, reports, text, images, and other content made available by or on behalf of RedeApp through any of the foregoing. RedeApp Services does not include your data or any third party data or applications. All rights, title and interest in and to RedeApp Services and its components, including all intellectual property rights, will remain with and belong exclusively to RedeApp. The Services may include communities, broadcasts, chat and team communication, document sharing, search, AI-powered knowledge retrieval and workflows, enterprise integrations, APIs, mobile and web applications, administrative tools, analytics, notifications, authentication and single sign on. Features available to Customer depend on the applicable plan, Order Form, configuration, and region.
During the applicable subscription term and subject to the Agreement, RedeApp grants Customer a limited, non-exclusive, non-transferable right to permit its Authorized Users to access and use the Services for Customer’s internal business purposes. Customer may not sublicense, resell, or provide the Services as a service bureau unless an Order Form expressly permits it.
RedeApp will provide the Services materially in accordance with the Documentation, where provided, and any support or service-level commitments stated in an applicable Order Form or support policy. If no separate service level applies, RedeApp will use commercially reasonable efforts to make the hosted Services available, excluding maintenance, Third-Party Services, Customer systems, and events beyond RedeApp’s reasonable control.
RedeApp may improve or modify the Services. RedeApp will not materially reduce the core functionality of paid Services during a current subscription term, except as necessary to address security, legal, or third-party dependency concerns. If RedeApp permanently discontinues a material paid feature without providing substantially comparable functionality (whether provided natively or through an integration made available to Customer at no additional cost), Customer may terminate the affected Service and receive a prorated refund of prepaid, unused fees for the terminated portion.
RedeApp retains all ownership of RedeApp Services and, unless expressly contained herein, reserves all rights in it, including title, and interest in RedeApp Services and all copies and derivative works of it. Subject to and without limiting the subscription rights granted in Section 3, RedeApp grants each Authorized User a personal, non-assignable and non-exclusive license to access and use RedeApp Services as permitted by these Terms and the applicable Order Form. Without the prior written consent of RedeApp, you may not assign, or grant a sublicense of your rights, grant a security interest in or over your rights, or transfer any part of your rights to use RedeApp Services.
To obtain access to RedeApp Services you are required to register a user account with RedeApp. When registering with RedeApp, you must provide and maintain true, accurate, and current personal information. You agree to keep your account information and password confidential and not allow a third party to access or use RedeApp Services on your behalf. RedeApp will not be liable for any loss or damage arising from any unauthorized use of your accounts. All users should be aware that your network administrator may have certain rights to access your account and may obtain related information in connection with RedeApp Services. For more information, please see our Privacy Policy. Customer may designate administrators with authority to configure the Services; invite, manage, and remove Authorized Users; establish permissions; access and export Customer Content; enable integrations and AI Services; and take other actions for Customer. Customer is responsible for its selection of administrators, their actions, and the permissions it grants. Network administrators are solely responsible for informing network members of any applicable company policies, obtaining any legally required network member consents to such policies, and for ensuring that all uses of RedeApp Services comply with applicable federal, state and or international privacy laws.
Customer is responsible for: (a) its Authorized Users and their use of the Services; (b) configuring the Services appropriately; (c) the legality, accuracy, quality, and integrity of Customer Content; (d) obtaining all notices, consents, and permissions required to submit and process Customer Content; (e) its employment, labor, records-retention, monitoring, accessibility, and workplace policies; and (f) its systems, networks, devices, and Third-Party Services. We may choose to review any content and or your content for compliance with our policies and guidelines, but you acknowledge that RedeApp has no obligation to monitor any information on RedeApp Services and RedeApp may remove content or disable an account where reasonably necessary for violation of these Terms, to comply with applicable law, or to protect the security or integrity of the Services. Customer Content, as defined in Section 24, includes messages, comments, files, profile information, and anything else you enter or upload into RedeApp Services. RedeApp maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of Customer Content. Additional information regarding RedeApp’s security practices is available at https://redeapp.com/security and in RedeApp’s Security Policy. Authorized Users must comply with Customer’s policies, safeguard their accounts, use Customer Content only as authorized by Customer, and promptly report suspected misuse. Authorized Users must not represent that RedeApp directs or controls Customer’s employment or business decisions.
You retain ownership of all of your intellectual property rights in any content you provide. RedeApp does not claim ownership over any of your content and these Terms do not grant us any licenses or rights to your content except for the limited rights needed for us to provide RedeApp Services, and as otherwise described herein. In order for us to provide RedeApp Services, we require that you grant us certain rights with respect to your content. For example, we need to be able to transmit, store and copy your content in order to display it to you and other users associated with you and or your organization’s network, to index it so you are able to search it, to make backups to prevent data loss, etc. This license ends when your content is deleted from RedeApp’s systems, subject to backups and legal retention obligations. Your acceptance of these Terms gives us the permission to do so and grants us any such rights necessary to provide RedeApp Services to you, which includes allowing us to use third-party service providers in the operation and administration of RedeApp Services and the rights granted to us are extended to these third parties to the degree necessary in order for RedeApp Services to be provided. You acknowledge, consent and agree that RedeApp may access, preserve and disclose your account information and your content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that any of your content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of RedeApp, its users and the public. Further, we reserve the right to use your name as a reference for marketing or promotional purposes through RedeApp Services and in other communication with existing or potential RedeApp customers. For example, we might list your company on our Site under lists of RedeApp customers.
RedeApp Services are controlled, operated and administered by RedeApp from our offices within the United States. If you access RedeApp Services from a location outside the United States, you are responsible for complying with any applicable local laws. You agree that you will not use RedeApp Services or related content in any country or in any manner prohibited by any applicable laws, restrictions or regulations. If you are located outside the United States and choose to provide information to RedeApp, please be advised that we transfer personal information to the United States and process it there and you expressly acknowledge and consent to your personal data being transmitted to the United States for processing and storage. Where RedeApp processes personal data on behalf of a Customer, cross-border transfers of that personal data are governed by the Data Processing Addendum.
“Confidential Information” means nonpublic information disclosed by one party (“Discloser”) to the other (“Recipient”) that is identified as confidential or reasonably should be understood to be confidential, including Customer Content, product roadmaps, security information, pricing, and business plans. Confidential Information excludes information that Recipient can document: (a) is or becomes public without Recipient’s breach; (b) was lawfully known without restriction; (c) is received lawfully from a third party without confidentiality duty; or (d) is independently developed without use of Confidential Information.
Recipient shall use Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms, shall not disclose Confidential Information to any third party except to its employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those in this Section, and shall protect Confidential Information using at least the same degree of care it uses for its own confidential information of similar nature, but no less than a reasonable degree of care. Recipient may disclose Confidential Information to the extent required by law or legal process, provided Recipient gives Discloser reasonable advance notice where legally permitted. This Section survives termination of these Terms.
You are responsible for your conduct, the content you provide, and communications with others while using RedeApp Services. You represent and warrant to RedeApp that (a) you have full power and authority to enter into these Terms; (b) you own all content that you provide through RedeApp Services or have obtained all permissions, releases, rights or licenses required to engage in your activities in connection with the RedeApp Services; and (c) your content and use of RedeApp Services do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, moral right, patent, trade secret, right of privacy or publicity, or other personal or proprietary right. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you will not use any data or information provided to it through use of the RedeApp Services to take any action or engage in any activity which (a) is defamatory, harmful, or abusive; or (b) is noncompliant with applicable laws, statutes, and regulations.
Customer and Authorized Users must not, and must not permit anyone else to:
use the Services or Customer Content in violation of law, the rights of others, or the Agreement;
upload or transmit malware, malicious code, unlawful content, or content that is defamatory, harassing, exploitative, hateful, obscene, or intended to facilitate violence or illegal conduct;
interfere with, disrupt, overload, or circumvent the integrity, security, authentication, rate limits, or operation of the Services, or deny other users access to the Services; probe or test vulnerabilities without RedeApp’s prior written authorization; or engage in abusive or excessive usage of the Services;
gain or attempt to gain unauthorized access to the Services, accounts, systems, or data, or impersonate another person or misrepresent affiliation;
copy, modify, translate, create derivative works of, reverse engineer, decompile, or disassemble the Services, except to the limited extent a restriction is prohibited by law;
rent, lease, sell, sublicense, distribute, provide timesharing or service-bureau access to, or otherwise commercialize the Services except as an Order Form expressly permits;
remove proprietary notices; use the Services to develop or train a competing product; or systematically scrape, harvest, or extract data other than through authorized export or API functionality;
use the Services for high-risk activities where failure could reasonably be expected to cause death, serious bodily injury, or material environmental or property damage; or
assist or encourage another person to do any of the foregoing.
RedeApp may investigate suspected violations and may remove or restrict access to content when reasonably necessary to protect the Services, comply with law, or enforce the Agreement. RedeApp does not undertake a general obligation to monitor Customer Content.
If your use of RedeApp Services requires you to comply with industry specific regulations applicable to such use, such as to collect, protect, or otherwise handle “protected health information”, as defined in 45 C.F.R. §160.103, you will be solely responsible for such compliance. You may not use RedeApp Services in a way that would subject RedeApp to those industry specific regulations without entering into a separate business associate agreement with RedeApp that permits you to do so.
If you are, or are entering into these Terms on behalf of an entity which is, a Covered Entity or Business Associate as defined by the Health Insurance Portability and Accountability Act of 1996 and the regulations promulgated thereunder, as amended (“HIPAA”), you represent, warrant and covenant not to use any RedeApp Services for any purpose or in any manner involving Protected Health Information, as defined by HIPAA (“PHI”), without first entering into RedeApp’s business associate agreement (the “BAA”), and that any such use shall constitute your agreement to the BAA. To the extent permitted by applicable law, you shall defend, indemnify, and hold harmless RedeApp and our affiliates and our and their officers, directors, owners, members, managers, employees, agents, successors, and assigns from and against all losses, damages, liabilities, deficiencies, actions, judgments, interest, awards, penalties, fines, costs, or expenses of whatever kind (including reasonable attorneys’ fees) arising out of or resulting from your breach of the requirements of this paragraph.
RedeApp reserves the right, in its sole discretion, to change these Terms. The most current version of the Terms will supersede all previous versions. Any changes made to the Terms will be posted on this page. RedeApp encourages you to periodically review these Terms to stay informed of updates. These Terms apply to all visitors, users, and others who access RedeApp Services. In order for certain changes to become effective, applicable law may require RedeApp to obtain your consent to such changes, or to provide you with sufficient advance notice of them. Your continued use of RedeApp Services represents your acceptance of any modifications to these Terms.
RedeApp may add, alter, or remove functionality from RedeApp Services at any time without prior notice. We may also limit, suspend, or discontinue RedeApp Services at its discretion. RedeApp may remove content from RedeApp Services where reasonably necessary for violation of these Terms, to comply with applicable law, or to protect the security or integrity of the Services, and will endeavor to notify you before doing so if it materially impacts you and if practicable under the circumstances.
All transactions using RedeApp Services are between the transacting parties only. RedeApp Services may contain features and functionalities linking you or providing you with certain functionality and access to third party content, including websites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole; you acknowledge that we are not responsible for such content or services. RedeApp is not a direct party to such a transaction or an agent of any transacting party. Any such activities, and any terms associated with such activities, are solely between you and the applicable third party and you irrevocably waive any claim against us with respect to such sites and third party content.
RedeApp services, including the Site and App, are owned and operated by RedeApp. The visual interfaces, graphics, design, compilation, information, source code, software, services and products, and all other elements of the RedeApp Services are protected by United States copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. Except for any content provided by or made accessible by you, all RedeApp content contained within RedeApp Services are the copyrighted property of RedeApp or its subsidiaries or affiliated companies and or third party licensors, including all trademarks, service marks, and trade names. Except as expressly authorized by RedeApp, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of RedeApp content. Unless we have granted you licenses to our intellectual property in these Terms, our providing you with the RedeApp Services does not give you any license to our intellectual property.
You acknowledge and agree that you do not gain any right, title or interest in any intellectual property relating to or used by RedeApp in providing any RedeApp Services by virtue of your use of or payment for any RedeApp Services.
Any rights not expressly granted herein are reserved.
(a) Shelbe AI Content; Content Ownership. RedeApp does not own, create or post any content access or utilized by Shelbe AI. All content utilized, searched, sorted and/or analyzed by Shelbe AI is provided by the Customer and strictly owned and managed by the Customer. Upon a query submission, Shelbe AI can generate responses based on materials and content provided by the Customer. Shelbe AI can also provide generalized or open AI generated responses to queries beyond the specific scope in Customer content. Customer Content submitted to Shelbe AI, including prompts, queries, instructions, and source materials, is “Input.” Content generated or returned by Shelbe AI is “Output.” Input and Output are Customer Content.
(b) No Guarantee of Accuracy or Completeness. Shelbe AI processes and interprets information based on the content and documents provided by the Customer. The answers generated by Shelbe AI are for informational purposes only and should not be relied upon by the Authorized User or Customer as accurate, complete, or definitive. Any reliance on Shelbe AI’s responses is at the sole risk of the Authorized User and Customer. It is the sole responsibility of Customer to ensure that all content and documents it provides are up to date, accurate and complete.
(c) No Liability for Misuse or Misinterpretation. RedeApp disclaims any liability arising from Customer’s or any Authorized User’s misuse or misinterpretation of Shelbe AI’s responses. Authorized Users are responsible for independently verifying any information provided and should consult appropriate resources or Customer personnel as needed and before acting on any information provided by Shelbe AI.
(d) No Warranty for Uploaded Content. The Customer is solely responsible for the accuracy, quality, legality, and completeness of the documents it uploads to Shelbe AI. RedeApp does not review, verify, or endorse the content of the uploaded documents and makes no representations or warranties regarding their suitability for use or accuracy within Shelbe AI.
(e) Shelbe AI Limitation of Liability. Shelbe AI is part of the Services and RedeApp’s liability for Shelbe AI is subject to the limitations set forth in Section 18. Without limiting the foregoing, RedeApp makes no representations or warranties regarding the accuracy, completeness, or reliability of any Output generated by Shelbe AI.
(f) Authorized User Responsibility. Authorized Users are responsible for ensuring compliance with all applicable laws, regulations, and internal policies when utilizing Shelbe AI. Authorized Users should exercise discretion and judgment when interpreting Shelbe AI responses and using them in decision-making processes and shall not rely on the results generated without first verifying their accuracy and completeness.
(g) Shelbe AI Indemnification. Without limiting the indemnification obligations in Section 17, Customer and Authorized User agree to indemnify, defend, and hold harmless RedeApp from any claims, damages, liabilities, or costs arising out of or related to Customer Content uploaded to Shelbe AI or Customer’s or any Authorized User’s use of or reliance on Shelbe AI Output.
(h) Acceptance. By using Shelbe AI, Customer and each Authorized User acknowledge and accept the additional terms in this Section 14.
In addition to RedeApp's general ownership rights described in Section 13, and as between RedeApp and Customer, RedeApp shall exclusively own all right, title, and interest in and to any modifications, enhancements, derivative works, or improvements to the RedeApp product source code, whether created by RedeApp, Customer, or any third party acting on Customer's behalf (collectively, "Source Code Modifications"). No provision of this Agreement, and no act or omission of either party, shall be construed to transfer, assign, or encumber RedeApp's ownership of any Source Code Modifications.
To the extent Customer or any party acting on Customer's behalf acquires any right, title, or interest in any Source Code Modification by operation of law or otherwise, Customer hereby irrevocably assigns, and shall cause any such third party to assign, all such right, title, and interest to RedeApp. Customer agrees to execute, and to cause any relevant third parties to execute, any documents reasonably requested by RedeApp to perfect or record such assignment.
RedeApp hereby grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to use Source Code Modifications solely in connection with Customer's authorized use of the RedeApp product during the term of this Agreement. This license shall terminate upon expiry or termination of this Agreement, or upon the Source Code Modification being incorporated into a generally available release of the RedeApp product, whichever occurs first.
Nothing in this Agreement shall be construed to grant Customer any ownership interest or license in the RedeApp product source code beyond the limited rights expressly set out in this clause. Customer acknowledges that access to RedeApp source code is not provided under this Agreement except as RedeApp may expressly authorize in writing.
Customer will pay fees stated in each Order Form. Except as expressly provided in the Agreement, subscriptions are non-cancelable and fees are non-refundable. Quantity adjustments during a subscription term are subject to the applicable Order Form or RedeApp’s written agreement.
Unless an Order Form states otherwise, invoiced amounts are due 30 days from invoice date. Undisputed late amounts may accrue interest at 1.5% per month or the maximum lawful rate, whichever is less, plus reasonable collection costs. Customer must raise a good-faith invoice dispute before the due date and timely pay undisputed amounts.
Fees exclude sales, use, value-added, withholding, and similar taxes. Customer is responsible for taxes arising from its purchases, excluding taxes on RedeApp’s net income. If Customer must withhold tax, it will provide appropriate documentation and, unless prohibited by law, gross up payment so RedeApp receives the amount invoiced. Valid exemption certificates must be provided before invoicing.
RedeApp may offer free Services. Free Services may be subject to different limits, may be modified or discontinued at any time, and are provided without service levels or warranties to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless RedeApp, its service providers, and its and their officers, directors, employees, and agents (collectively, the “Indemnitees”), from and against any and all third-party claims, actions, suits, and proceedings which may at any time be brought against the Indemnitees as well as from and against all related liabilities, damages, judgments, settlements, fines, penalties, costs or expenses (including but not limited to reasonable attorneys’ fees and costs or expenses of investigating or defending any actions or threatened actions) suffered or incurred by the Indemnitees arising out of, incident to, or relating to any claim brought by any of your employees, students, or affiliates or brought by any user of the RedeApp Services related to: (i) any right to privacy, (ii) any property right, (iii) any harm from an adverse employment action, or (iv) your or any other person or entity’s use of or access to RedeApp Services. The Indemnitees reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with the subject Indemnitee in asserting any available defenses.
THE INFORMATION, SOFTWARE, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE OR APP MAY INCLUDE INACCURACIES OR ERRORS. REDEAPP MAY MAKE IMPROVEMENTS AND OR CHANGES IN THE SITE OR APP AT ANY TIME. REDEAPP MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE OR APP FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND AND ALL USE OF THE REDEAPP SERVICES IS YOUR SOLE RESPONSIBILITY AND IS UNDERTAKEN AT YOUR SOLE RISK. REDEAPP HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, DATA ACCURACY, SYSTEM INTEGRATION, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REDEAPP BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF REDEAPP, WITH THE DELAY OR INABILITY TO USE THE SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF REDEAPP HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. UNDER NO CIRCUMSTANCES WILL REDEAPP’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, WHETHER IN CONTRACT OR TORT, EXCEED THE TOTAL FEES PAID BY CUSTOMER TO REDEAPP DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SINCE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING REDEAPP SERVICES.
These Terms will remain in effect as of your acceptance date to these Terms and will remain in effect until you terminate your use of RedeApp Services or breach these Terms. RedeApp, in its sole discretion, has the right to immediately terminate your access to RedeApp Services following any breach of these Terms. Moreover, RedeApp may suspend or terminate access to the Services where reasonably necessary to protect the Services, comply with law, or enforce the Agreement. All sections of these Terms that should, by their nature, survive termination, including but not limited to, Disclaimer of Warranties & Limitation of Liability, Indemnification, Applicable Law and Severability, shall survive any termination or expiration of these Terms. Retention, retraction, and deletion of Customer Content are addressed in RedeApp’s Privacy Policy and, for personal data RedeApp processes on Customer’s behalf, in the Data Processing Addendum. Permanent deletion of Customer data from RedeApp’s systems is performed at the documented request of an authorized representative of the Customer.
Except as explicitly stated otherwise, legal notices will be served, with respect to RedeApp, by mail to: Red e App, Inc., 828 E. Market St., Louisville, KY 40206 and, with respect to you, to the email address you used during the RedeApp registration process. Notice will be deemed given once mailed or emailed.
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible from the RedeApp Services infringe your copyright, you may request removal of those materials (or access to them) by submitting written notification to our designated copyright agent below.
In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA“), the written notice (the “DMCA Notice“) must include substantially the following:
your physical or electronic signature;
identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works from the Services, a representative list of such works;
identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address);
a statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;
a statement that the information in the written notice is accurate;
a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner; and
if you fail to comply with the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective. Please be aware that if you knowingly materially misrepresent that material or activity on the website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
DMCA Notices must be delivered to our designated copyright agent:
To: Copyright Manager, Red e App, Inc., 828 E. Market St., Louisville, KY 40206, 855-733-3277; Email: legal@redeapp.com. It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
No Third Party Beneficiaries. RedeApp and you are not legal partners or agents; instead, our relationship is that of independent contractors. These Terms are solely for your and our benefit. It is not for the benefit of any other person, except for permitted successors.
Waiver. The failure of RedeApp or a user to enforce any rights granted under these Terms or to take action against the other party in the event of any breach of these Terms will not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.
Claims. You must bring any claim related to these Terms or RedeApp Services within one year of the date you could first bring the claim, unless your local law requires a longer time to file claims. If it isn’t filed in time, the claim is permanently barred. This limitation does not apply to indemnification obligations under Section 17. Before filing arbitration or litigation, a party must send a written notice describing the dispute, supporting facts, and requested relief. Notices to RedeApp must be sent to legal@redeapp.com and the address in Section 20; notices to Customer must be sent to its legal notice contact or account administrator.
Severability. If any provision of these Terms shall be held to be invalid or unenforceable, the remainder of these Terms shall remain in full force and effect. To the extent any express or implied restrictions are not permitted by applicable laws, these express or implied restrictions shall remain in force and effect to the maximum extent permitted by such applicable laws.
Assignment & Transfer. We may assign, transfer, or otherwise dispose our rights and obligations under these Terms, in whole or in part, at any time without notice. You may not assign these Terms or transfer any rights to use RedeApp Services.
Applicable Law. By utilizing RedeApp Services, you agree that the laws of the United States and, specifically, those of the Commonwealth of Kentucky, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and RedeApp. Any dispute or claim arising out of or in connection with these Terms shall be adjudicated in Louisville, Kentucky, USA.
Headings. The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof.
Arbitration. This Section 22.8 applies only to disputes between RedeApp and Customer (the entity). Individual Authorized Users are not required to arbitrate disputes with RedeApp and may pursue claims in any court of competent jurisdiction, subject to Section 22.6. In the case of any disputes under these Terms between RedeApp and Customer, the parties shall first attempt in good faith to resolve their dispute informally, or by means of commercial mediation, without the necessity of a formal proceeding. Any controversy or dispute arising out of or relating to these Terms, or the breach thereof, which cannot otherwise be resolved as provided above shall be resolved by arbitration conducted in accordance with the commercial arbitration rules of the American Arbitration Association (“AAA”) and judgment upon the award rendered by the arbitral tribunal may be entered in any court having jurisdiction thereof. The arbitration tribunal shall consist of a single arbitrator mutually agreed by the parties, or in the absence of such agreement within thirty (30) calendar days from the first referral of the dispute to the AAA, designated by the AAA. The place of arbitration shall be Louisville, Kentucky, U.S.A., unless the parties shall have agreed to another location within fifteen (15) calendar days from the first referral of the dispute to the AAA. The arbitral award shall be final and binding. The parties waive any right to appeal the arbitral award; to the extent a right to appeal may be lawfully waived. Each party retains the right to seek judicial assistance: (a) to compel arbitration; (b) to obtain interim measures of protection prior to or pending arbitration; and (c) to enforce any decision of the arbitrator, including the final award. The arbitration proceedings contemplated by this Section shall be as confidential and private as permitted by law. To that end, the parties shall not disclose the existence, content or results of any proceedings conducted in accordance with this Section, and materials submitted in connection with such proceedings shall not be admissible in any other proceeding, provided, however, that this confidentiality provision shall not prevent a petition to vacate or enforce an arbitral award, and shall not bar disclosures required by law.
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“AI Services” means features that use machine learning, generative artificial intelligence, large language models, or similar technologies, including Shelbe AI, AI-assisted search, knowledge retrieval, summaries, and workflows.
“Agreement” means these Terms together with each applicable Order Form, Master Service Agreement, Statement of Work, Data Processing Addendum, Business Associate Agreement (where executed), the Privacy Policy, and any other document expressly incorporated by reference.
“Customer Content” means data, files, messages, prompts, documents, images, audio, personal data, and other content submitted to, stored in, transmitted through, or generated from Customer’s use of the Services, excluding Usage Data and RedeApp Technology.
“Data Processing Addendum” means RedeApp’s data processing addendum for the Services, as made available by RedeApp.
“Documentation” means RedeApp’s then-current user, technical, and security documentation made available for the Services.
“Order Form” means an ordering document, online order, or subscription confirmation identifying the Services, subscription term, usage entitlements, and fees.
“RedeApp Technology” means the Services, the Documentation, RedeApp’s software, systems, models, interfaces and know-how, and all modifications, improvements and derivative works thereof, including Source Code Modifications, but excluding Customer Content.
“Services” means RedeApp’s hosted business communication and workforce platform and related mobile applications, web applications, APIs, administrative dashboards, analytics, notifications, integrations, support, and AI Services identified in an Order Form or otherwise made available by RedeApp.
“Third-Party Services” means products, services, data, content, models, or applications provided by a third party that interoperate with or are accessible through the Services.
“Usage Data” means technical, operational, and statistical information concerning use, performance, and operation of the Services that does not identify Customer, an Authorized User, or any natural person.
The category we're building
RedeApp is the communication system of record — and the distribution platform for AI — in mobile work.
For frontline ecosystems in labor-forward industries, that record is the ground truth AI operations run on — the context AI reasons from, the channel it acts through, and the instrumentation it's measured against.
