Why Good Leaders Keep Deprioritizing the Frontline
This isn’t about bad leaders. It’s about good ones, thoughtful, well-intentioned people, who consistently underinvest in their frontline workers anyway. And the reason has nothing to do with values.
There’s something you got on your first day in an office that nobody handed you deliberately. It wasn’t in the onboarding packet. HR didn’t mention it. But the moment you walked in, you had it, and you’ve had it every single day since.
Read the postThis isn’t about bad leaders. It’s about good ones, thoughtful, well-intentioned people, who consistently underinvest in their frontline workers anyway. And the reason has nothing to do with values.
People make this argument two ways. One camp leads with belonging and hopes the business case follows. The other leads with throughput metrics and hopes someone cares about the human side too.
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