Here’s how the frontline AI ROI conversation usually goes: someone shows the model, capabilities, accuracy, benchmark results. Someone else asks how much it costs. Then someone asks if it’s worth it. ...
“Silver tsunami” has been in circulation long enough that it almost sounds like background noise in healthcare policy conversations. But the wave it describes isn’t background noise for the people ...
There’s something you got on your first day in an office that nobody handed you deliberately. It wasn’t in the onboarding packet. HR didn’t mention it. But the moment you walked in, you had it, and ...
There’s a number that floats around senior living operations circles quietly, because it’s uncomfortable to sit with: replacing a single frontline healthcare worker can cost $60,000 or more when you ...
Simple question: what’s the maximum wind speed to safely cater an aircraft?
This isn’t about bad leaders. It’s about good ones, thoughtful, well-intentioned people, who consistently underinvest in their frontline workers anyway. And the reason has nothing to do with values.
We thought we had a solid ROI model. We’d done the math, built the framework, grounded everything in real usage data. The number was real and defensible.
There’s a version of the frontline AI story that goes like this: buy the AI, train it on some documents, give workers access, and it starts answering questions. Simple, fast, transformative.
Most conference stories start in an airport. Ours started in a rented 2014 Toyota Sienna, packed floor to ceiling with a 65-inch TV, two TV stands, a table, a backdrop, and four people who were about ...
Here’s what most senior living technology vendors are selling: a better way to fight a fire that’s already burning.
It’s 2 a.m. A nurse at a senior living facility has a question about a resident’s prescription. The answer exists somewhere in the organization’s documentation, the care plan, the medication ...
You built the model. Maybe you fine-tuned it, built an agent layer on top, gave it tools and context. It answers well. The demos are solid. Your team should be proud.
Every few years, a frontline employer launches a new app. There’s a rollout, maybe some training, maybe an incentive to download it. Adoption is okay at first. Then it drops off. The app sits on ...
At Argentum in Nashville, a rep from Synchrony Pharmacy stopped by our booth. We were running a live demo, Shelbe connected to a Trilogy senior living community’s real data, showing how the AI was ...
The AI industry is converging on a truth that’s uncomfortable for a lot of vendors: the model is commoditizing.