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The Frontline Dispatch

Ideas for the frontline-first workplace.

Field notes, playbooks, and hard-won lessons on mobile workforce management, AI at the frontline, and what we're learning from healthcare, hospitality, and industrial leaders.

Posts by Jonathan Erwin

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You Built the Intelligence. Here's the Last Mile.

You built the model. Maybe you fine-tuned it, built an agent layer on top, gave it tools and context. It answers well. The demos are solid. Your team should be proud.

Why Your Frontline App Keeps Failing (It's Not the App)

Every few years, a frontline employer launches a new app. There’s a rollout, maybe some training, maybe an incentive to download it. Adoption is okay at first. Then it drops off. The app sits on ...

We Ran a Report in 10 Minutes That Used to Take Weeks

At Argentum in Nashville, a rep from Synchrony Pharmacy stopped by our booth. We were running a live demo, Shelbe connected to a Trilogy senior living community’s real data, showing how the AI was ...

The Model Is the Cheap Part. The Rail Is the Moat.

The AI industry is converging on a truth that’s uncomfortable for a lot of vendors: the model is commoditizing.

The Cost of 'Eventual'

There’s a cost with no line item in any frontline budget. It doesn’t show up in the P&L. Nobody budgets for it. But it shows up every single shift, compounding quietly, in every operation where ...

What Happens in Nashville Ends Up on the Blog

“What Happens in Nashville Ends Up on the Blog”

80% vs. 20%: What Your AI's Fallback Rate Is Actually Telling You

There’s a number buried in most AI deployments that doesn’t get nearly enough attention: the fallback rate. The percentage of questions the AI answers from something other than your organization’s ...

AI Fatigue Is Real, and Healthcare Executives Are Over It

Walk the floor at any healthcare or senior living conference and you’ll see it within the first hour. Every booth has AI. Every product is “AI-powered.” Every vendor is explaining how their platform ...

Being Seen and Being Productive Are the Same Investment

People make this argument two ways. One camp leads with belonging and hopes the business case follows. The other leads with throughput metrics and hopes someone cares about the human side too.

Why Communities Choose RedeApp GO

Why RedeApp Go?: Customers Taking Advantage of Our Free Community Platform

WFM Integration Made Easy with APP HUB

Disparate, scattered apps for managing, engaging, and informing employees can slow down or block efficient communications and operations.

How to Measure Employee Engagement in Your Team or Company

Achieving success is a universal goal for every company – but what does it take to get there? At the core, streamlined workflow, effective communication, and strong productivity across frontline and ...

5 Benefits of Employee Engagement Software to Retain Talent

“A happy workforce is a fruitful workplace for your team and company success.” If your company’s workflow, work-life balance, communication, and productivity—especially across frontline and deskless ...

What is Mobile Workforce Management?

Now, more than ever in the fast-paced hybrid age, a company’s workflow, communication, and productivity across deskless and frontline workers need a streamlined, all-in-one approach. Using a tool to ...

The AI Implementation Reality Check

How 3 Industries Beat the AI Implementation Failure Rate The Reality Check 80% of AI implementations fail. That’s not just disappointing—it’s expensive.

The category we're building

RedeApp is the communication system of record — and the distribution platform for AI — in mobile work.

For frontline ecosystems in labor-forward industries, that record is the ground truth AI operations run on — the context AI reasons from, the channel it acts through, and the instrumentation it's measured against.