You hear it constantly in frontline tech conversations: “We need a better distribution solution.” As if distribution is a feature on a roadmap, something you spec out, build, ship, and check off.
Read the postMost organizations think about frontline communication technology as a cost to evaluate, something that might pay off, depending on how the numbers shake out.
Here’s an honest thing to say about 14 years of building frontline software: most of the work is invisible.
As digital tools have made it easier than ever to gather feedback and aggregate data, employee surveys have soared in popularity in the last few years. The value comes not from the surveys ...
Paper processes for company PTO requests have proven to be inefficient in several capacities: inaccessibility to employees, manually intensive workflow procedures, and data that is difficult to store ...
When Algood Food Company reached out to Redeapp in the summer of 2020, they knew they needed a better way to communicate with their employees in light of COVID-19 and pandemic management. Just a ...
In the world of agile software development and product management, the ‘user story’ is the guiding light on the path to building the best and most usable product. Or as a colleague of mine likes to ...
Layoffs are one of the most painful responsibilities that organizations must manage. Regardless of how well you operate your company, sometimes layoffs are unavoidable. The turmoil caused by COVID-19 ...
In machine learning, “ground truth” is the verified, accurate baseline a model is trained and evaluated against. It’s the known answer, the data point you can actually trust. Without ground truth, a ...
Here’s how the frontline AI ROI conversation usually goes: someone shows the model, capabilities, accuracy, benchmark results. Someone else asks how much it costs. Then someone asks if it’s worth it. ...
“Silver tsunami” has been in circulation long enough that it almost sounds like background noise in healthcare policy conversations. But the wave it describes isn’t background noise for the people ...
There’s something you got on your first day in an office that nobody handed you deliberately. It wasn’t in the onboarding packet. HR didn’t mention it. But the moment you walked in, you had it, and ...
There’s a number that floats around senior living operations circles quietly, because it’s uncomfortable to sit with: replacing a single frontline healthcare worker can cost $60,000 or more when you ...
Simple question: what’s the maximum wind speed to safely cater an aircraft?
This isn’t about bad leaders. It’s about good ones, thoughtful, well-intentioned people, who consistently underinvest in their frontline workers anyway. And the reason has nothing to do with values.