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Agentic · Workflows in production

The agentic frontline. In action today.

Extending the frontline system of record via documented system integrations and verified outcomes.

See the customer cases Read the thesis →

Ask Shelbe · the whole library

Every use case. One conversation.

Pick a role, then ask the way that person would. The same Shelbe loop carries every use case in the library — grounded, cited, and where there’s real work to do, taken all the way to a confirmed receipt.

View as
shelbe.ai

Good evening, John Doe

RedeApp Support

Viewing as a frontline worker

Try asking…

  • Grounded in your documents

    Shelbe answers only from your SOPs, policies, and data — never the open internet.

  • Permission-aware

    Each role retrieves only what they’re cleared to see — enforced at retrieval, not hidden in the interface.

  • It takes the action

    Where there’s work to do, Shelbe walks the worker to submission and confirms it — executed through Agent Hub with a human in the loop.

  • Every use case, one loop

    Every entry in the use-case library is reachable here — same loop, any role, in 24+ languages, with the source citation preserved.

Workflows powering the agentic frontline

Every system. One governed agent.

Shelbe runs governed workflows into the systems your frontline cannot reach — identity-bound, human-approved, logged.

REDEAPP — SECURE BOUNDARY
RedeKey
identity first
Frontline worker
verified, in scope
Shelbe
asks the agent
Human-in-the-loop
before it crosses
Org-permissioned + user-prompted. Shelbe extends out only where both are true.
THE ENTERPRISE ESTATE — 9 SYSTEM GROUPINGS
SCOUT — IMMUTABLE AUDIT LOG● live · governed by RedeApp
Open a system and run a workflow.

RedeApp is the secure boundary. Shelbe is the agent that extends operations beyond it — every crossing org-connected, user-prompted, human-approved, and logged.

The use-case sampler.

One governed loop. New use cases everyday.

A sample of what runs on RedeApp today, across every frontline function. Open any one to see how the loop carries across roles — the same governed loop carries each one, and the ones you bring next.

Loading the use-case library…

HIPAA-compliant PHI messaging

Care teams are already sharing PHI. Make it compliant.

In senior living and healthcare, frontline staff are almost certainly sharing protected health information on non-compliant consumer apps today — a real legal exposure. RedeApp keeps that messaging inside a HIPAA-compliant, encrypted, governed channel, so caretakers share mission-critical resident information with exactly the right people.

Used alongside required clinical documentation, not as a replacement — state regulations vary.

“[Resident]’s daughter requested no more pull-ups — briefs with pads only.”
“[Resident] is C. diff negative.”
“New admit [Resident] is now on nectar-thick liquids and a mech-soft diet.”
“All staff: please turn [Room ###] every 2 hours, left and right, with pillow support — the wound worsened over the weekend.”
“[Resident] now requires a Hoyer for bed transfers; sit-to-stand for toileting until the toileting pad arrives.”

Beyond the five

The pattern extends to your workflows.

The same loop — intent, route, commit, status — carries any workflow you need. Here’s what compounds after the first five go live.

  • Policy acknowledgment with read accountability

    Compliance-required updates flow to workers; read accountability tracks who saw what, when.

     

    Signed acknowledgments capture explicit consent where regulation requires it, and Scout keeps the audit trail. In production across healthcare and regulated-industry customers.

  • Add your own

    Agent Hub supports custom workflow definitions per customer. Most customers add 2–3 industry-specific workflows in the first 12 months — same pattern, new payload.

     

    See the methodology →

  • In the pipeline

    Under active development:

    • incident reporting with regulatory routing

    • expense at the line

    • certification and credentialing tracking

    • safety observation with predictive analytics

    • customer-experience capture at point of service.

  • Custom development included

    Building your workflows isn’t a separate engagement — custom workflow development is part of standard professional services.

     

    You bring the process; we wire the loop.

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Workflow Architecture

One pattern. Every workflow.

Every workflow follows the same architectural pattern: Shelbe extracts the intent and structured data from a conversation, Agent Hub routes to the system of record and applies maker-checker governance, the source system commits the action and returns status. Scout audits the whole chain. The pattern scales: any new workflow follows the same model. See Agent Hub architecture →

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Next step

Solve digital abandonment. Deploy the Frontline OS.

Each workflow above is in production at a named customer. The customer case study pages document the deployment.

See customer stories

Questions

Frequently asked questions

What is the HIPAA-compliant PHI messaging use case in RedeApp's workflow library?

This workflow addresses frontline staff in senior living and healthcare who are already sharing protected health information over non-compliant consumer apps. RedeApp keeps that messaging inside a HIPAA-compliant, encrypted, governed channel, used alongside — not replacing — required clinical documentation.

What is the Scout audit log in RedeApp's agentic workflows?

Scout is RedeApp's immutable audit log that records every governed workflow crossing the secure boundary between RedeKey identity, the frontline worker, Shelbe, and human-in-the-loop approval — providing a live, governed record of what happened, who approved it, and against what policy.

Can customers add their own custom workflows to Agent Hub?

Yes. Agent Hub supports custom workflow definitions per customer, and RedeApp reports most customers add 2–3 industry-specific workflows within their first 12 months, following the same intent-route-commit-status pattern used for the initial named workflows.

What workflows does RedeApp say are in active development?

RedeApp lists incident reporting with regulatory routing, expense capture at the line, certification and credentialing tracking, safety observation with predictive analytics, and customer-experience capture at the point of service as workflows currently under active development.

Is custom workflow development a separate paid engagement?

No. RedeApp states that building custom workflows is part of standard professional services rather than a separate billable engagement — the customer brings the process and RedeApp wires the loop using the same governed pattern used for existing workflows.