For CIO CISO CHRO COO CFO

For the CIO

You unified the enterprise
on Workday, SAP, and ServiceNow.
Eighty percent of your workforce
never logged in.

RedeApp is the governed operating layer between your systems of record and the frontline workers they've never directly reached. Identity, communication, and agentic AI — under your existing IAM, without shadow IT, without new IdP licenses.

See the reference architecture → Talk to our technical team
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"Every enterprise software RFP in 2026 asks the same question: does this platform extend what we already own — or does it become another silo?"

RedeApp is the frontline system of record, customizable and extensible. We are not a point solution or bolt on. We're the layer that turns your existing systems into accessible, governed, agentic action for the deskless worker — the 80% of your workforce your Workday and ServiceNow investments were never designed to reach directly. Your HCM governs identity. Your ITSM governs incidents. RedeApp makes both reachable by the people doing the work.

The operating reality

What changes when the frontline
is finally governed.

Click any row to see the architectural detail. Six dimensions where frontline governance changes the IT picture.

Today — without RedeApp
With RedeApp

12–18 point communication tools across nursing, dietary, maintenance, housekeeping. No unified identity. No audit trail across the frontline org.

Single governed surface replaces the tool sprawl. One IT deployment, one audit trail, one identity layer for the entire frontline org.

RedeApp consolidates onto a single mobile platform with full audit logging, role-based access controls, and IT-managed provisioning. Trilogy Health Services replaced 15+ tools across 155 campuses in a single deployment wave.

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Frontline workers share credentials or authenticate on personal devices — outside your IAM, outside your compliance perimeter.

SSO via your existing IdP — Azure AD, Google Workspace, SAML 2.0. RedeKey reconciles employee IDs, badge numbers, and clock-in records your HCM doesn't model.

RedeKey is our purpose-built identity fabric for the frontline reality: workers without corporate email, workers whose primary identifier is a badge number, workers who share a device at shift change. We reconcile all of these against your authoritative HRIS — no new identity system required.

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Shadow AI proliferating. Frontline workers using personal ChatGPT, consumer AI tools outside corporate governance. CISO visibility: zero.

All frontline AI governed, logged, and auditable. Shelbe operates inside your IAM perimeter. Shadow AI replaced by a sanctioned enterprise-grade agentic surface.

Shelbe is a sovereign co-pilot — it runs inside your VPC or under your managed cloud contract. Every agent action is logged, every high-impact decision triggers a human-in-the-loop approval gate. EU AI Act compliant by default.

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IT service desk overwhelmed with frontline password resets — 20–30% of ticket volume at enterprise scale. Credential friction drives turnover.

Authorization Forwarding eliminates the credential problem. Frontline workers access EMR, payroll, and training systems through RedeApp — no password to reset.

Authorization Forwarding is a REST + Bearer Token pattern: your HCM stays the source of truth for access. RedeApp requests a scoped token, presents it to the downstream system on the worker's behalf, and discards it after the session. Zero new credential surface.

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Per-user IdP licenses provisioned for frontline staff who need access to 1–2 systems. $12–$25/user/month. At 10,000 employees, a significant unexamined line item.

Authorization Forwarding eliminates direct IdP license requirements for the frontline cohort. $400K–$800K annual savings at 10,000 employees is a common outcome.

Because RedeApp handles authentication delegation through your IdP on a per-session basis rather than provisioning persistent per-user accounts, most enterprises can deprovision the frontline cohort from direct IdP licensing.

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HCM data locked in Workday. Compliance attestations, emergency protocols, training completions — all require manual follow-up. No closed loop.

Agentic workflows write back to your SoR — training completion triggers a Workday write, compliance attestation closes the ServiceNow ticket. Governed. Auditable.

Agent Hub orchestrates multi-step workflows: Shelbe surfaces a compliance training, the frontline worker completes and acknowledges, Agent Hub triggers the API write-back to your HCM and closes the associated ServiceNow task.

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The procurement frame

Four questions every CIO
asks before signing.

These are the questions our team gets in every enterprise discovery call. Click to expand the full answer with architecture references.

The architecture

Where RedeApp sits
in your stack.

Three layers. One direction of authority. Click any layer to see what RedeApp does at that level of the stack.

Authentication is delegated to your existing IdP. Identity reconciliation runs through RedeKey. Workflow ownership stays with the source system — we are never a system of record.

Click any layer to explore

🏛
Systems of Record
Workday · ADP · SAP · Oracle · UKG · ServiceNow
→
↓ Authorization Forwarding (REST + Bearer Token)
⬡
RedeApp · Frontline OS
Identity (RedeKey) · Communication · Governance
→
↓ Governed agent actions (human-in-the-loop)
✦
Agentic Layer
Shelbe · Agent Hub · Secure Surface AI
→
↓ Surfaces to the frontline worker
👷
Frontline Worker
Mobile · No corporate email required
→
RedeApp · Frontline OS
The governed middle layer.
RedeApp holds the truth about how to reach the frontline worker. Authentication delegates to your IdP. Identity reconciles through RedeKey. Workflow ownership stays with the source system — we are never a system of record.
SSO / SAML 2.0RedeKey identity fabricAuthorization ForwardingAudit trailMFA enforced
Explore the platform architecture →
IT outcomes from the field

What CIOs measure
after deployment.

Three enterprise deployments. Click a card for the full IT context behind the numbers.

HEALTHCARE · SENIOR LIVING · 19,500 employees · 155 campuses
Trilogy Health Services
96.5%
Frontline adoption
88.3%
Monthly active use
15%
Reduction in frontline turnover
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Pre-RedeApp: 15+ frontline communication tools across nursing, dietary, maintenance, and housekeeping. Post-deployment: one governed platform, one IT audit trail for 19,500 employees. Identity reconciliation ran through RedeKey against their ADP HRIS. License rationalization closed out 11 of the 15 point tools in the first wave.

Read the full case study →
HOSPITALITY · 20,000+ team members · 11 North American properties
Hard Rock International
96.3%
Adoption network-wide
59%
DAU/MAU ratio
3.1M+
Documented platform interactions
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Deployment across union and non-union workforces at 11 properties. Central IT governance enforced via SOC 2 Type II controls; regional manager autonomy maintained. Identity managed through Active Directory via SAML delegation. No new corporate email provisioning required for any frontline cohort.

Read the full case study →
REFERENCE DEPLOYMENT · Under NDA
Multi-State Healthcare Operator
15,000–17,000
Employees
Auth Forwarding
Identity pattern in production
What's available ▾
The trust posture

What your security review
will ask for.

SOC 2 Type II audited by CBIZ CPAs (unqualified opinion, January 16 2026). HIPAA-aligned controls, BAA available. 256-bit AES with TLS 1.2+. Customer-managed KMS. VPC isolation. Private peering into HCM/HRIS estates. EU AI Act compliant. Human-in-the-loop controls on every high-impact agent action.

SOC 2 Type II
HIPAA-aligned · BAA available
256-bit AES + TLS 1.2+
Customer-managed KMS
SSO / SAML 2.0
MFA enforced
VPC isolation
EU AI Act ready
Human-in-the-loop AI
Read the platform architecture →
Next step for IT leadership

Bring your
architecture review board.

Our team meets with enterprise IT leadership 2–3 times per week. Typical agenda: integration architecture walkthrough, IAM model review, deployment shape, commercial structure. 30 minutes. Bring your hardest questions.

Schedule the architecture review →