For CIO CISO CHRO COO CFO

For the COO

The frontline worker's shift
starts in eight minutes. They need
to know what the priority is.
None of that is accessible. It should be.

RedeApp puts the right information, the right workflow, and the right AI agent in the frontline worker's hand at shift start. Output per worker goes up. Manager overhead goes down. Operational incidents surface and close faster.

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"The frontline worker is the unit of operational performance. Every metric you care about — throughput, safety, service quality, cost per unit — flows through what that worker knows, does, and decides in the first minutes of their shift."

Most enterprise software reaches managers and above. The frontline worker — the person whose output you're actually measuring — has no enterprise-grade tool designed for their context. RedeApp is that tool. And the output data shows what it does when the frontline is finally equipped.

The operational reality

What changes when the frontline
is finally equipped.

Click any row to see the operational detail. Six dimensions where frontline access changes output.

Today — without RedeApp
With RedeApp

Shift-critical information delivered via supervisor. The supervisor is the information bottleneck. If they're late, distracted, or absent, the frontline starts the shift uninformed.

Shift briefing delivered via Shelbe at shift start. Priority tasks, safety reminders, and escalation flags surface directly to the worker before the supervisor is even on the floor.

Shelbe delivers configurable shift briefings based on role, location, and shift type. A kitchen worker sees food safety reminders and prep priorities. A maintenance tech sees the open work orders ranked by urgency. All configured from your operations playbook, not from individual supervisor judgment.

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Approvals require physical escalation. A frontline worker who needs an exception approved — a supply order, a schedule change, a maintenance decision — has to find a manager. This takes minutes to hours.

Approval workflows via Agent Hub mobile. The frontline worker requests approval in RedeApp. The manager receives it, reviews it, and approves or denies with one tap. Logged. Auditable.

Agent Hub manages multi-step approval workflows entirely within RedeApp. Request, review, approval, and execution are all logged with timestamps. For high-impact decisions, configurable human-in-the-loop gates ensure the right person approves before action is taken.

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Operational incidents take hours to surface. A frontline worker who spots a safety issue, a quality defect, or an equipment failure has no structured channel to report it.

Incidents surface and close in real time. Shelbe provides a structured escalation channel that captures the incident, routes it to the right person, and tracks resolution.

Incident reporting workflows are configured per incident type: safety, quality, equipment, customer, compliance. Workers submit via structured form in RedeApp. The incident is automatically categorized, routed to the appropriate response team, and tracked through to resolution. Mean time to close is measurable.

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Managers spend 30–40% of their time on frontline communication and coordination. Answering questions, relaying information, chasing down confirmations — none of it is management.

Manager time reclaimed for actual management. Routine communication shifts from manager effort to automated workflows. Managers focus on exceptions, coaching, and decisions.

In post-deployment surveys, frontline managers consistently report that Shelbe handles the routine communication that previously consumed their first hour of every shift. Manager response time on escalations drops because they're no longer handling routine information requests.

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No frontline performance visibility. COO has aggregate operational metrics but no frontline-level activity data. You know the output; you don't know the input-level driver.

Frontline activity dashboard. Engagement rates, task completion, communication volume, incident frequency — visible at the org, location, and role level.

RedeApp's analytics surface frontline engagement data that correlates with operational outcomes: locations with higher RedeApp engagement show measurably better service quality scores, safety incident rates, and retention. COOs gain a frontline leading indicator — not just a lagging operational metric.

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Compliance is assumed, not verified. Safety protocols, SOPs, shift-specific requirements — the COO assumes frontline workers know them. Exit surveys suggest they often don't.

Compliance verified, not assumed. Safety protocol acknowledgments, SOP completions, and certification verifications captured in-app, logged against the worker's record.

RedeApp treats operational compliance the same way HR treats training compliance: as a structured workflow with a verifiable record. Safety protocol acknowledgment, SOP sign-off, and equipment certification verification all flow through RedeApp — with the same audit-grade logging and HCM write-back that training completion uses.

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The operations frame

Four questions every COO
asks before committing.

These are the questions our team gets in every operations conversation. Click to expand.

The architecture

Where RedeApp sits
in your operations stack.

Three layers. One direction of authority. Click any layer to see what RedeApp does for operations leaders at that level.

Your ERP, HCM, ITSM, and scheduling systems hold the data that defines frontline operational reality. RedeApp reads from them to surface the right information to the right worker — and writes back when a workflow completes.

Click any layer to explore

🏛
Systems of Record
Workday · ADP · SAP · Oracle · UKG · ServiceNow
→
↓ Authorization Forwarding (REST + Bearer Token)
⬡
RedeApp · Frontline OS
Identity (RedeKey) · Communication · Governance
→
↓ Governed agent actions (human-in-the-loop)
✦
Agentic Layer
Shelbe · Agent Hub · Secure Surface AI
→
↓ Surfaces to the frontline worker
👷
Frontline Worker
Mobile · No corporate email required
→
RedeApp · Frontline OS
The governed middle layer.
The operational layer for COOs: shift briefings, task assignment, approval workflows, incident reporting, compliance verification — all in one governed surface that reaches the frontline worker directly, not through a manager intermediary.
SSO / SAML 2.0RedeKey identity fabricAuthorization ForwardingAudit trailMFA enforced
Explore the platform architecture →
Operational outcomes from the field

What COOs measure
after the first deployment wave.

Three deployments with operational data. Click a card for the operations context.

HOSPITALITY · MULTI-PROPERTY · 20,000+ team members
Hard Rock International
59%
DAU/MAU ratio
3.1M+
Documented platform interactions
96.3%
Frontline adoption network-wide
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Hard Rock deployed RedeApp across union and non-union workforces at 11 North American properties as an operational coordination platform. The 59% DAU/MAU ratio reflects frontline workers using RedeApp as a daily operational tool, not just a communication app. 3.1M+ documented interactions represents operational workflows processed through the platform.

Read the full case study →
HEALTHCARE · SENIOR LIVING · 19,500 employees · 155 campuses
Trilogy Health Services
88.3%
Monthly active use
96.5%
Frontline adoption
15%
Turnover reduction (direct COO impact)
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Trilogy deployed RedeApp as the primary operational coordination platform across nursing, dietary, maintenance, and housekeeping functions at 155 campuses. The 88.3% monthly active use means nearly every frontline worker is engaging with operational workflows through the platform monthly. 15% turnover reduction has a direct COO impact: fewer workers cycling through reduces training load, ramp time, and productivity gaps at the shift level.

Read the full case study →
REFERENCE · OPERATIONS CALL · Under NDA
Large Multi-Site Operator
Reference available
COO operations call
Pre/post deployment
Operational data shared
What's available ▾
The trust posture

Your operational data
requires enterprise-grade governance.

Your operational data — shift communications, incident reports, workflow completions, compliance records — requires enterprise-grade security. SOC 2 Type II (January 16 2026). 256-bit AES at rest, TLS 1.2+ in transit. Customer-managed KMS. Human-in-the-loop controls on every high-impact agent decision. Data governance policies configurable per workflow type.

SOC 2 Type II
HIPAA-aligned · BAA available
256-bit AES + TLS 1.2+
Customer-managed KMS
SSO / SAML 2.0
MFA enforced
VPC isolation
EU AI Act ready
Human-in-the-loop AI
Read the security architecture →
Next step for operations leadership

See a live
deployment walkthrough.

Our team walks COOs through a live deployment: shift briefing via Shelbe, approval workflow via Agent Hub, incident reporting, compliance verification, and the operations dashboard. 30 minutes. Bring your current operations playbook.

Schedule the operations walkthrough →