Talk to Leadership

Industries · Hospitality

Your guests feel your frontline. Reach it first.

Front desk, housekeeping, food and beverage, gaming floor — union and non-union, across properties and shifts. RedeApp reaches every one of them, governed, with no corporate email.

See the use cases

In hospitality, the experience is delivered by the people your systems reach least. Across properties, shifts, and a workforce that turns over fast, the message that matters rarely lands. RedeApp is the surface that reaches the floor — every shift, every property, governed.

What hospitality and gaming operators ask

Built for many properties and fast-moving floors.

The questions our team hears from multi-property operators — and how RedeApp answers them.

  • Can it span every property?

    Regional manager autonomy with central governance, across every property and brand. See the platform →

  • Will a high-turnover floor adopt it?

    One app on the device they already carry, no email required — reference adoption runs above 96% network-wide. See how it reaches them →

  • Scheduling, coverage, recognition?

    Shift swaps, open-shift fill, and in-the-moment recognition — run by Shelbe, written back to your WFM. See the workflows →

  • Union and compliance?

    Governed and audited, SOC 2 Type II, and proven across union and non-union workforces. Visit the Trust Center →

The proof

Hospitality and gaming, network-wide.

  • Hard Rock International

    Hospitality · 20,000+ team members · 11 North American properties

    Network-wide across union and non-union workforces, with regional autonomy and central governance.

    • 96.3% adoption network-wide
    • 59% DAU/MAU ratio
    • 3.1M+ documented interactions

  • Seminole Gaming

    Hospitality · Gaming

    Governed frontline communication across the gaming floor and back of house.

    • Floor-wide reach
    • Governed access
    • One platform

  • A national casino-resort operator

    Hospitality · Gaming · Multi-property (reference under NDA)

    Property-by-property rollout reaching every shift without corporate email or managed devices.

    • Multi-property reach
    • No corporate email required
    • Central governance
A room-service waiter entering a guest room — the frontline moment hospitality runs on, repeated thousands of times a night at scale.

The trust posture

What your security review will need.

SOC 2 Type II — independently audited across Security, Availability, Processing Integrity, and Confidentiality, unqualified opinion. AES-256 at rest, TLS 1.2+ in transit. SSO through your IdP, MFA enforced, customer-managed KMS. Proven across union and non-union workforces. Human-in-the-loop on every high-impact agent action.

  • Walled garden by default

    Shelbe uses retrieval-augmented generation grounded in your verified Document Hub. Your proprietary knowledge never trains a public model. Zero hallucination, zero leakage.

  • PII and PHI guardrails

    Automated redaction and least-privilege provisioning ensure sensitive identifiers never surface in prompts or to unauthorized users.

  • AI Act + sector-ready

    Customer-private grounding with citation and permission-gating is the minimum viable substrate for AI in regulated frontline industries. EU AI Act, HIPAA, sectoral frameworks — all assume the architecture Shelbe ships with by default.

  • Open integration plane (MCP)

    Shelbe reaches Workday, ADP, ServiceNow, SAP, EH&S, training, and recognition through MCP — collapsing the integration plane into a single conversational interface over the systems your enterprise already runs on.

  • Human-in-the-loop governance

    Human-in-the-loop controls on every high-impact agent action. Autonomous agents propose; humans approve. The same governance applies to how Shelbe learns — every feedback signal that shapes the model is reviewable, attributable, and within your team's control.

three employees, one in manufacturing, one in healthcare and one in hospitality smiling

Next step

Solve digital abandonment. Deploy the Frontline OS.

A 30-minute session on multi-property rollout, WFM integration, union considerations, and the deployment shape across your portfolio.

Talk to leadership