Platform · Reference Architecture
RedeApp is the system of record for the frontline — verified identity for workers with no corporate email, and a single secure surface for communications, system access, and AI.
It interoperates two-way with the enterprise systems of record that run your business:
Workday, SAP, Oracle, UKG, ADP, ServiceNow, and Microsoft.
Every architecture review asks the same question: where does this fit, and who owns what?
Your enterprise systems stay the system of record for the business. RedeApp is the system of record for the frontline — and the two stay in sync through a governed, two-way interoperability layer.
Here is that architecture, top to bottom.
The architecture
RedeApp is the system of record for the frontline — verified identity, communications, system access, and AI in one governed place. It interoperates two-way with the enterprise systems of record that run your business. Click any layer to see what it does.
This is where most frontline tools stop and RedeApp keeps going. A worker initiates a request on the frontline surface; RedeApp’s agentic layer reads and writes structured data to and from your systems of record over REST + Bearer Token (Authorization Forwarding); the source system returns status; the worker sees the closed loop.
Two-way. Governed. Your enterprise systems keep their data authority for the business. RedeApp is the authoritative record for the frontline — and the two stay in sync. No swivel-chair between apps, no shadow data on personal phones.
Frontline workers rarely have a corporate email address, so the identity model the rest of your stack assumes simply doesn’t reach them. RedeKey reconciles identity across your HRIS, badge systems, and shared devices so every deskless worker has one verified identity — the foundation everything else depends on.
SAML 2.0 SSO with your enterprise IdP; SCIM 2.0 just-in-time provisioning for the workers your IdP can reach; AutoSync HRIS ingestion for the ones it can’t.
One governed place where the frontline gets communications, system access, and AI — instead of a dozen consumer apps and shadow IT. Communities, Engagement, and Smart Automation run here, every interaction tied to a verified identity and logged to the Scout audit trail.
For the worker it’s one app. For you it’s one control plane: provisioning, permissions, retention, and audit in a single place rather than spread across tools you don’t govern.
Shelbe is a sovereign AI co-pilot grounded in your documents and policies — permission-aware, not a public model guessing. Agent Hub orchestrates agents with human-in-the-loop governance on any consequential action. Secure Surface AI distributes that intelligence down to mobile, tablet, and scanner surfaces.
The AI is contained, auditable, and yours: it reads only what a given identity is allowed to see, acts only through governed workflows, and writes back to your systems of record through the same interoperability layer above.
Integration Architecture
Authorization Forwarding over REST + Bearer Token is the standard pattern. A worker initiates a request in RedeApp; the agentic layer reads and writes structured data to and from your system of record; the source system returns status; the worker sees the closed loop. Your enterprise systems keep their data authority for the business; RedeApp keeps the authoritative record for the frontline — and the two stay in sync. The seven dedicated integration pages document the pattern for each major platform.
Security and Compliance
Encryption at rest (AES-256) and in transit (TLS 1.2+). SSO via your enterprise IdP. SCIM 2.0 for user lifecycle. RedeKey for frontline identity reconciliation. Maker-checker on consequential agent actions. Scout audit trail across all four layers. SOC 2 Type II annual audit. HIPAA, GDPR, EU-US DPF compliance. EU AI Act readiness.
Next step
Our enterprise team works with IT architecture review boards weekly. Bring your specific integration questions; we'll walk you through the architecture for your exact environment.