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Partners · Partnership Announcement

RedeApp and Capgemini bring governed AI to the people who deliver your brand promise.

A strategic alliance that leverages agentic innovation of the Answer Economy into bottom line results. Capgemini leads the enterprise transformation. RedeApp is the frontline system of record inside it. Together they move frontline AI from pilot to production.

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RedeApp Capgemini

Governed, grounded agentic AI for the frontline · From pilot to production

The announcement

What is the RedeApp and Capgemini partnership?

The RedeApp and Capgemini partnership is a go-to-market alliance that brings governed, grounded agentic AI to the frontline workforce. Capgemini, the global business and technology transformation partner of 420,000+ people in more than 50 countries, leads the enterprise transformation: strategy, data readiness, governance, and delivery. RedeApp, the frontline system of record, operates inside it: identity, communication, and agentic AI for the workers who have no desk, no corporate email, and no managed device.

The two companies cover a span neither covers alone, and they close the gap where enterprise AI has stalled: the last mile between the digital core and the people who deliver the promise.

Signal

Early returns from the agentic era

  • 2.7B
    Deskless and frontline workers, roughly 80% of the global workforce
    Emergence Capital · McKinsey · BCG
  • ~1%
    Share of enterprise software investment that has historically reached them
    Emergence Capital · Gartner
  • $80.6B
    Estimated annual cost of frontline friction, in lost productivity alone
    Unily / ScreenCloud, 2025
  • 95%
    Of enterprise generative-AI pilots show zero P&L return at the desk
    MIT NANDA, 2025 · directional

Why now

Why are RedeApp and Capgemini partnering now?

Because the economics of connecting a workforce inverted. Agentic AI raised the value of every connected frontline worker, from simple chat and schedules to agents that act across systems with a human in the loop. At the same time, returns on knowledge-worker software compressed into table stakes. The highest-return dollar in enterprise software now sits with the workforce that has received about 1% of it.

Capgemini calls 2026 the year of truth for AI. At its 2026 Capital Markets Day, Capgemini reframed agentic AI as a business transformation rather than a technology deployment and built its 2028 ambition around bridging the gap between AI's promise and measurable business value, naming five AI-driven value pools. In February 2026, Capgemini became a founding member of the OpenAI Frontier Alliance, with a role that is deliberately not the model: the business, data, organizational, and systems-integration work of deploying AI coworkers enterprise-wide.

That premise names the constraint this partnership resolves. The barrier to scaling AI is no longer the technology. It is the readiness of an organization's data, operating models, and reach. At the frontline, the majority of most enterprises' people, that readiness never existed: no corporate email, no managed device, no clean directory identity, and no operational record of what was communicated, acknowledged, or done. RedeApp supplies exactly that readiness, in production today.

Connecting the frontline did not get cheaper. It got worth more, and the cost of leaving it disconnected became the largest unpriced line on the balance sheet.

The two companies

What does each company bring to the partnership?

Complementary by construction, not overlapping. Capgemini frames and governs the enterprise-wide transformation; RedeApp turns it into something the frontline opens every day. Neither replaces the other.

Capgemini leads the transformation.

Capgemini is a global business and technology transformation partner: 420,000+ team members in more than 50 countries, €22.5 billion in 2025 global revenues, and a 2028 ambition built on agentic AI.

It brings deep industry and domain expertise across regulated sectors, transformation strategy and global delivery at scale, the agentic technology stack and control planes, data and cloud foundations, the enterprise client relationship, and change leadership. As a founding member of the OpenAI Frontier Alliance, Capgemini owns the work of deploying AI coworkers securely, reliably, and enterprise-wide.

Capgemini public disclosures: FY2025 results, 2026 Capital Markets Day, Frontier Alliance announcement (2026-02-23).

RedeApp operates the frontline.

RedeApp is the system of record for the frontline workforce: fifteen years of architecture built for the people the enterprise stack never reached, with adoption proven at 80 to 96% across customers.

It brings the frontline operational record, the missing data layer. The RedeKey identity fabric unifies badge, clock-in, contractor, and HRIS identifiers for workers with no clean directory entry. The distribution surface earns the daily open through messaging, broadcasts, and communities. Shelbe delivers governed, grounded, cited agentic AI with human-in-the-loop control, and interoperates with the HCM, ERP, and ITSM systems the enterprise already runs.

RedeApp platform documentation and network telemetry, 2026.

The operating model

How does the partnership work?

Usage first, always. Capgemini frames the transformation, RedeApp connects the workforce in weeks, and agentic workflows ride on the adoption base, not ahead of it.

01

Capgemini leadsFrame the transformation.

Strategy, data readiness, governance, and the industry playbook. Capgemini scopes where agentic AI creates measurable business value across the client's operations and applies its control-plane approach: centralized oversight, audit, and policy enforcement over what agents do.

02

RedeApp leadsConnect the workforce.

Identity reconciliation and HRIS sync run first, through RedeKey and AutoSync, with engagement go-live in the first weeks. The workforce gets a surface it opens every day. One operator reached 75% adoption within seven days of go-live.

03

TogetherScale the agents.

Shelbe and the Agent Hub turn call-offs, incident reports, safety checks, and care handoffs into governed agents on the adopted surface, integrated with the systems of record and measured against the value pools Capgemini framed.

The shared position

What do the two companies agree is true?

Four statements, each already true in the market: enterprise AI delivers value only where it can be grounded, governed, and reached. At the frontline, that takes both firms.

01 The opportunity is real, large, and it stalls at the edge. Capgemini's 2028 strategy operationalizes agentic AI across the enterprise. Every value pool it has named depends on an organization that can ground, govern, and reach AI across its operations. The frontline, the majority of most enterprises' people, is where that has always broken down.
02 The missing layer is a system of record, not another model. Capgemini's research locates the constraint in data and operating-model readiness, not model capability. RedeApp is the frontline system of record: identity, reach, and an operational record built for people with no desk, no corporate email, and no managed device.
03 Governance is the precondition, and it is shared ground. Grounding, citation, permission gating, and human-in-the-loop control are non-negotiable in regulated industries. RedeApp's agentic AI was architected to those requirements. Capgemini's agentic control planes extend the same discipline across the enterprise.
04 The combination is a proven route to market for both. Capgemini brings industry depth, transformation delivery, the agentic stack, and the client relationship. RedeApp brings the frontline record, the identity fabric, the distribution surface, and adoption running at 80 to 96%. Together they move frontline AI from pilot to production.

Strategic fit

Where does RedeApp attach to Capgemini's agentic strategy?

At the edge of four of the five AI-driven value pools Capgemini named for 2028. Each resolves only with a system of record and a distribution surface where the work happens.

Capgemini's agentic value pools mapped to what each requires at the frontline edge and what RedeApp contributes
Agentic value pool What it requires at the edge What RedeApp contributes
The new agentic stack A grounded data and identity layer for workers with no clean directory entry. The frontline operational record, plus RedeKey, which unifies badge, clock-in, contractor, and HRIS identifiers into one access fabric.
AI-powered intelligent operations Reach into operations executed by people on shifts, not only back-office processes. An engagement engine workers already open daily, plus the Agent Hub that turns call-offs, incident reports, and safety checks into governed agents.
Agentic control planes Permissioned, audited, human-gated action a board can sign off on. Shelbe's permission gating, citation, and human-in-the-loop gates, scoped by the same identity fabric that governs every message.
Technology-debt modernization Connect to the systems of record without ripping them out. The App Hub with Authorization Forwarding keeps workflow ownership in the enterprise HCM, ERP, and ITSM systems where it lives. API and MCP connectivity collapse the integration plane.

Value-pool framing per Capgemini's 2026 Capital Markets Day disclosures. Capabilities per RedeApp platform documentation, 2026.

Resonance AI · Access

AI essentials

Capgemini's framework calls for intelligence combined with the organization's own unique raw data. RedeApp supplies years of accumulated frontline signal: reads, acknowledgments, forms, completions, with Shelbe grounded on the customer's private documents and systems.

Resonance AI · Adapt

AI readiness

The framework calls for workforce models, governance, data infrastructure, and guardrails. RedeApp supplies the RedeKey identity fabric and AutoSync data plane, with read accountability, permission gating, and human-in-the-loop gates built in.

Resonance AI · Adopt

Human-AI chemistry

The framework calls for durable adoption that turns deployment into lasting use. RedeApp supplies 80 to 96% adoption on a surface the workforce already opens every day. Intelligence delivered where habit already lives.

Resonance AI Framework dimensions per Capgemini (announced 2025-07-03). RedeApp adoption figures per network telemetry, 2026.

Governance

How is the AI governed?

Four requirements are non-negotiable in regulated, frontline-heavy industries. Shelbe was architected to them, not retrofitted toward them, on a security posture of SOC 2 Type II, HIPAA, and AES-256 encryption. Capgemini's agentic control planes extend the same discipline enterprise-wide.

Grounding

Answers derive from the customer's own documents and systems, not the open web. If the documents are right, the answer is right, identically, regardless of who asks or when.

Citation

Every answer shows its source, so a supervisor can verify rather than trust.

Permission gating

The agent answers within the asker's scope, governed by the same identity fabric that governs every message.

Human in the loop

Consequential actions route through a gate before anything irreversible happens.

Your documents ground the answers. Your identity fabric scopes them. Your people gate the actions. Your audit trail records all of it. The model is replaceable; the governance plane is yours, and it lives where your workforce already is.

A frontline healthcare worker in scrubs and an ID badge, the workforce the validated deployment reaches.

Validated in production

What has the mechanism proven?

At a 17,000-employee senior-living and healthcare operator, RedeApp runs as the frontline system of record: 96% workforce participation, 93% monthly active, and a validated $2.1M in savings from a 10% turnover reduction. That is the deployment profile the alliance carries into every engagement, and the adoption curve is the front of the ramp.

  • 7.6×

    Return on investment, validated deployment

  • $2.1M

    Validated savings from a 10% turnover reduction

  • 96%

    Workforce participation; 93% monthly active

Adoption is the security model

AI parked in a portal delivers nothing. Safely.

  • 80–96%

    Workforce adoption across RedeApp customers

    RedeApp network telemetry, 2026
  • 7 days

    To 75% adoption at one senior-living operator's go-live

    RedeApp network telemetry, 2026
  • 44%

    DAU/MAU, against a 13% industry average

    RedeApp network telemetry, 2026

AI delivered on a surface with 80 to 96% adoption and read accountability delivers value and an audit trail. Usage is what makes the governance real, and it is the pedigree this alliance deploys through Capgemini's delivery footprint in more than 50 countries.

Who this is for

Who does the partnership serve?

One position, read four ways. Usage and defensibility come from the same pedigree, so the same page survives the CEO, the CISO, the practice lead, and the analyst.

For enterprise buyers

Frontline AI that reaches everyone, grounded in your own operation and governed to a standard counsel can sign off on. In production, not in pilot. The deployment is usage-first: identity and sync in the first weeks, agents on the adoption base that follows.

For Capgemini clients

The transformation you have already scoped with Capgemini now extends to the majority of your people. The same governance, data, and value-pool discipline reaches the floor, the ward, the line, and the route, through a system of record your frontline opens every day.

For global consultancies and integrators

The frontline layer is built to attach to any firm's industry transformation practice, from healthcare and hospitality to manufacturing, logistics, and construction, with validated proof and an adoption pedigree point solutions cannot reach. Capgemini is the featured strategic alliance; the partner program spans GSIs, consultancies, HCM and ERP ecosystems, and VAR/MSP relationships.

For investors and analysts

A structural position in the layers that appreciate as point SaaS commoditizes: record, identity, integration, and distribution, held at the edge and complementary to the agentic stack rather than competing with it. The partnership expands the addressable surface for enterprise AI to the 80% of the workforce it has never reached, now validated by a global integrator's route to market.

Questions

Frequently asked questions

What is the RedeApp and Capgemini partnership?

The RedeApp and Capgemini partnership is a go-to-market alliance that brings governed, grounded agentic AI to the frontline workforce. Capgemini leads the enterprise transformation: strategy, data readiness, governance, and delivery. RedeApp is the frontline system of record inside it: identity, communication, and agentic AI for workers with no desk, no corporate email, and no managed device. Together they move frontline AI from pilot to production.

Who is Capgemini?

Capgemini is a global business and technology transformation partner with more than 420,000 team members in over 50 countries and €22.5 billion in 2025 global revenues. At its 2026 Capital Markets Day, Capgemini built its 2028 ambition around agentic AI, naming five AI-driven value pools. In February 2026 it became a founding member of the OpenAI Frontier Alliance, taking responsibility for the business, data, organizational, and systems-integration work of deploying AI coworkers enterprise-wide.

What is RedeApp?

RedeApp is the system of record for the frontline workforce. It sits alongside HCM and ERP platforms and interoperates with them: a communication system of record with read accountability, the RedeKey identity fabric for workers without directory identities, and Shelbe, agentic AI grounded in the organization's own documents with citation, permission gating, and human-in-the-loop control. Adoption runs at 80 to 96% across customers.

What is Shelbe?

Shelbe is RedeApp's agentic AI. It is trained on the customer's own documents and systems, returns cited and permission-gated answers, speaks the workforce's languages natively, and runs configurable workflow agents with human-in-the-loop governance through the Agent Hub.

Why is the frontline the right place to deploy enterprise AI now?

Because the returns crossed. 95% of enterprise generative-AI pilots show zero P&L return at the desk (MIT NANDA, 2025, directional), while the frontline, roughly 80% of the global workforce, has received about 1% of enterprise software investment. Where agentic tools reach frontline workflows, gains are measured, not modeled: productivity lifts above 40% and repair times cut 95% in documented manufacturing deployments (WEF Global Lighthouse Network).

How do joint engagements start?

Usage first, always. Capgemini frames the transformation: strategy, data readiness, governance, and the industry playbook. RedeApp connects the workforce: identity reconciliation and HRIS sync run first through RedeKey and AutoSync, with engagement go-live in the first weeks. Agentic workflows then ride on the adoption base, not ahead of it. One operator reached 75% adoption within seven days of go-live.

Can other consultancies and system integrators partner with RedeApp?

Yes. RedeApp's partner program spans global system integrators, consultancies, HCM and ERP ecosystem partners, and VAR/MSP relationships. Capgemini is the featured strategic alliance; the frontline layer is built to attach to any firm's industry transformation practice. Prospective partners start at redeapp.com/enterprise/partners.

What does the partnership signal to investors?

A structural position in the layers that appreciate as point SaaS commoditizes: record, identity, integration, and distribution, held at the frontline edge and complementary to the agentic stack rather than competing with it. The partnership expands the addressable surface for enterprise AI to the 80% of the workforce it has never reached, validated by a global integrator's route to market.

Hands working at a steel surface, partnership at the operational level.

RedeApp × Capgemini

The frontline delivers the promise. Now it gets the agents.

A disconnected frontline is the largest unpriced liability on the balance sheet, and the first dollar of AI return the enterprise has left to claim. RedeApp and Capgemini put governed agents in frontline hands, inside the enterprise's transformation.

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