Talk to Leadership

Salesforce owns the customer — the account, the asset, the service appointment. The technician or associate in the field is the one who actually closes the job, often on a device that never had a Salesforce seat. RedeApp is that surface: reading customer and work-order context, and writing completion back. Salesforce owns the customer. RedeApp closes the job at the edge.

The integration architecture

Four ways RedeApp meets Salesforce.

Documented at a level your CRM and IT architects can review.

  • SSO through your IdP

    Single sign-on via your identity provider. Access maps to the worker your directory already governs — no second password store.

  • Work orders & service appointments

    Field Service work orders and appointments flow to the frontline worker and updates flow back — the job lives on the device they already carry.

  • Customer & asset records

    Customer and asset context flows from Salesforce into RedeApp, so the worker has the right record at the point of service.

  • Field updates & completion

    Completion, notes, and field captures are written back to Salesforce, governed and logged — the CRM stays the record of truth.

What syncs, and which way.

An honest map of the integration surface — what RedeApp reads from Salesforce, and what it writes back.

What connectsDirectionNotes
Identity & SSOYour IdP → RedeAppNo second password store
Customer & asset recordsSalesforce → RedeAppRight record at the job
Work orders & appointmentsRedeApp ↔ SalesforceField Service
Field updates & completionRedeApp → SalesforceWritten back, governed

Next step

Solve digital abandonment. Deploy the Frontline OS.

Bring your CRM and IT leads. We map the Salesforce Field Service model to the RedeApp surface and identity model, and agree the write-back scope. Thirty minutes.

Talk to leadership